Cluster Manager

Position: Cluster Manager - IFM

Location: Mundra, Gujarat

Role Purpose

Lead and manage end-to-end Facility Management operations across assigned township and infrastructure facilities, ensuring high service standards, statutory compliance, asset reliability, cost optimization, and customer satisfaction.

Key Responsibilities

• Oversee Hard Services including Electrical, HVAC, STP, WTP, DG, Fire Systems, and Utilities.
  • Manage Soft Services including Housekeeping, Horticulture, Pest Control, Helpdesk, and Hospitality.
  • Drive SLA/KPI compliance and operational excellence.
  • Lead vendor and contract management activities.
  • Drive budgeting, cost control, and productivity improvement initiatives.
  • Ensure HSE, statutory, and labor law compliance.
  • Manage stakeholder engagement and customer satisfaction.
  • Lead and develop Facility Managers, Engineers, and Supervisors.
  • Monitor asset performance, preventive maintenance, and service delivery through MIS and CAFM systems.
  • Support new business development and lead generation initiatives in the Mundra region.

Desired Profile

• B.E./B.Tech (Mechanical, Electrical, or Civil Engineering); MBA preferred.
  • 7+ years of experience in Facility Management and Township Management.
  • Strong understanding of Hard and Soft Services operations.
  • Proven leadership capabilities with experience managing large teams and service delivery environments.
  • Strong commercial acumen, stakeholder management, and operational excellence skills.
  • Experience in managing large industrial, township, infrastructure, SEZ, manufacturing, or corporate campus environments will be preferred.

Key Success Metrics

• SLA Compliance
  • Customer Satisfaction
  • Asset Uptime
  • Budget Adherence
  • Audit & Safety Compliance
  • Complaint Closure TAT
  • Energy & Utility Optimization

Why Join OCS?

• Opportunity to be part of a globally recognized Integrated Facilities Services organization.
  • Work with one of India's leading industrial and infrastructure environments.
  • Lead high-impact facility management operations.
  • Collaborate with experienced leadership in a performance-driven culture.
  • Strong career growth and development opportunities.

Perks & Benefits

• Competitive Compensation + Accommodation above salary
  • Performance Incentives
  • Career Growth Opportunities
  • Collaborative Work Environment
  • Annual Offsite Events
  • Paid Leaves (PL / SL / CL)
  • Mediclaim & Group Insurance

Note: Final designation will be aligned with the candidate's experience, current role, and OCS's organizational structure.