Walk-in || Voice And Accent Coach - International Process

About Ocube Services

Ocube Services provides customer experience and business process management solutions across the MEASA region, focusing on operational excellence, innovation and service quality.

We are looking for an experienced Voice & Accent Trainer to enhance employees' spoken English, pronunciation, accent neutralization and customer communication skills for international processes.

Key Responsibilities

• Conduct V&A training for new hires and existing employees.
• Train employees on phonetics, pronunciation, grammar, fluency and accent neutralization.
• Conduct communication assessments, call audits and one-on-one coaching.
• Identify communication gaps and implement improvement plans.
• Develop training modules and conduct refresher sessions.
• Collaborate with Operations and Quality teams to improve performance.

Requirements

• Graduate with 2-4 years of relevant V&A / Communication Training experience in BPO / Contact Centre.
• Excellent spoken and written English.
• Strong knowledge of phonetics, accent neutralization and pronunciation.
• Excellent presentation, facilitation and coaching skills.
• Experience in communication assessments and training interventions.

Company: Ocube Services

Location: Noida, Sector 63

Experience: 25 Years

Work Schedule: 5.5 Days | Rotational Shifts

• Interested Candidates
• Share your updated resume at mansi.hr@ocubeservices.com
• Contact: 9286157803