Operations Head - Lifestyle

The Role

Ethos Ltd. is looking for a seasoned and entrepreneurial leader to head Operations for our Lifestyle business. You will drive end-to-end business performance across retail, supply chain, and operational functions. You will play a critical role in scaling the vertical, optimising profitability, and delivering a best-in-class customer experience at every touchpoint. You will bring to this work the same care for excellence that our watchmakers bring to theirs.

Your Craft: What You Will Own

Business and P&L ownership

• Own the Lifestyle P&L and drive revenue, margin, and profitability targets.
• Monitor KPIs and take corrective action to deliver performance.

Retail operations

• Lead multi-location retail operations across all stores and formats.
• Ensure consistent brand standards, customer experience, and visual merchandising.
• Drive store productivity: sales, conversion, ATV, and UPT.

Supply chain and inventory

• Oversee inventory planning, allocation, and replenishment across channels.
• Work with sourcing and merchandising to optimise assortment and availability, and minimise stock imbalances, markdowns, and working capital waste.

Process excellence and analytics

• Build scalable SOPs and drive continuous improvement, using technology, automation, and analytics.
• Establish MIS and dashboards and forecast demand and capacity.

Cross-functional and team leadership

• Partner with merchandising, marketing, finance, HR, and digital, and bridge corporate strategy with on-ground execution.
• Build and mentor high-performing teams with accountability, ownership, and customer-centricity, including hiring, training, and performance management.

Expansion and new initiatives

• Support new store launches and market entry.
• Evaluate new opportunities, partnerships, and channels in Lifestyle, and lead pilots to scale.

Your Passion: Who You Are

• You have a bachelors degree in business, Retail Management, or a related field (MBA preferred).
• You have 8–15+ years in retail or business operations, with 3–5+ years in leadership.
• You have strong experience in lifestyle, fashion, luxury, or premium retail, and a proven record of managing a P&L and scaling multi-location operations.
• You know inventory planning, supply chain, and retail metrics well.
• You think strategically, execute with excellence, and bring an ownership mindset.
• You put the customer first, lead strong teams, and thrive in a fast-paced environment.
• You love the craft of running great operations, and you keep learning.

What Makes This Role Different

At Ethos, passion is where it starts and mastery is how you grow. You will own the P&L of a growing vertical and shape how it scales, with direct influence on strategy and execution.

I merged the eight areas into six and the competencies into the main list, keeping every theme. I can update the Operations Head doc with this shorter version.

#Bring your passion. Master your craft.