Head Of Operations

Company Description Olsen Spaces designs and manages premium office spaces across key Bengaluru neighborhoods including HSR Layout, Indiranagar, and Koramangala. The company focuses on creating aesthetic yet highly functional work environments that support productivity, collaboration, and growth. Offerings range from private cabins and custom-managed offices to open workstations, all fully serviced and ready to move in. Clients benefit from flexible, scalable, and brand-aligned workspace solutions, supported by a smooth experience from initial discovery to final move-in. Olsen Spaces combines thoughtful design, flexibility, and functionality to help teams thrive in spaces tailored to their needs.

Role Summary

The Operations Head will own end-to-end workspace operations, client delivery, and center profitability across Olsen Spaces portfolio. This is a high-impact leadership role requiring strong execution across workspace operations, facilities management, vendor & team management, and client experience in a fast-scaling managed office environment.

Key Responsibilities

1. Center Operations & P&L Ownership

• Own day-to-day operations across all centers
• Drive occupancy, revenue, and cost optimization
• Ensure smooth functioning various functions in office services such as transport, housekeeping, security, office supplies, travel desk, cafeteria etc.
• Track and improve center-level profitability
• Managing end to end compliance of Cafeteria and Housekeeping. 2. Commercial Management
• Responsible for purchases pertaining to facility management, vendor management & payables.
• Creating a ready short listed vendor base for all services pertaining to facilities & infrastructure equipment.
• Saving costs by following best practices, processes & systems..

3. Vendor & Project Management

• Build and manage a strong ecosystem of contractors, suppliers, and facility vendors
• Vendor negotiations & drawing up of RFPs & AMCs/SLAs with good cost effective measures.
• Refurbishing offices & expansion projects within the stipulated budgets & timeframes.
• Office setup & expansion projects in close coordination with architects & consultants.

4. Client Experience & Retention

• Own overall client lifecycle onboarding to ongoing experience
• Ensure high client satisfaction, retention, and renewals
• Act as escalation point for key clients

• Drive a premium, hospitality-led experience across centers
• 5. Process & Systems Building
• Set up scalable SOPs, MIS, and reporting frameworks
• Bring operational discipline across locations
• Leverage tools/tech for efficiency and visibility

Documenting & implementing processes & procedures for both soft & technical services with the view to improve & optimize service levels in all areas pertaining to facility management.

• 6. Team Leadership
• Manage and grow facility managers, housekeeping and ops teams
• Drive accountability, performance, and culture
• Hire and scale teams in line with expansion

Ideal Candidate Profile

• 8-15 years of experience in:
• Managed workspaces / coworking
• Commercial real estate / facilities
• Hospitality / retail operations (premium experience-driven setups)
• Strong exposure to:
• Multi-site operations management
• Office fit-outs / project execution
• Vendor and facilities management
• Proven track record of:
• Scaling operations in a growing business
• Driving P&L ownership and cost efficiencies
• Managing cross-functional stakeholders
• Key Skills
• Execution excellence & attention to detail
• Strong commercial acumen
• Vendor negotiation & stakeholder management
• Process-driven mindset
• High ownership and problem-solving ability
• What Success in First Quarter Looks Like
• Centers run seamlessly with cost optimization & client satisfaction
• Own the end to end team management across all verticals
• New centers launched on time and within budget
• Scalable operations backbone built for growth

CTC: 15-20 LPA

Location: HSR Layout, Bengaluru