Team Lead Research Counselor

Job description:

Were Hiring! Team Lead – Research Counselor

Zirakpur | Full Time | 5+ Years Experience

Who We Are

Were Om Ak Solutions — a team that genuinely loves helping people find the right solutions. We work with students and researchers from around the world, supporting them with their thesis, dissertations, research papers, assignments, and other academic projects. Our Research Counselling team sits at the heart of everything — connecting with students, understanding their requirements, guiding them toward the right solutions, and ensuring a smooth experience from the first conversation to project completion. Were a team that values people, growth, and getting things done right. If you enjoy working with people, solving problems, and making a real impact, youll fit right in.

Requirements

The Role

Were on the lookout for a Team Lead – Research Counselor whos equal parts people person and performance driver. Youll lead a team of Research Counselors who connect with students and researchers looking for support with their thesis, dissertations, research papers, assignments, and other academic projects. From understanding client requirements to ensuring smooth communication and follow-ups, your team will play a key role in helping students find the right solutions. As the Team Lead, youll be the go-to person for your team — coaching, guiding, and leading by example while keeping clients happy and operations running smoothly. If you love mentoring people, thrive under targets, and know how to turn a challenging situation into a win — youre exactly who were looking for!

What Youll Do

• Lead, motivate, and manage a team of Research Counsellors day-to-day. Keep an eye on team performance and make sure everyones hitting their stride.
• Help team members navigate client queries, requirements, and follow-ups with ease. Train and mentor your crew to grow their skills and confidence.
• Step in for escalated client concerns — and turn them around smoothly. Work hand-in-hand with other departments for seamless project delivery.
• Put together daily, weekly, and monthly performance reports. Think of creative ways to boost team efficiency and client satisfaction.
• Keep the team aligned with company policies and best practices. Build a team culture thats positive, collaborative, and fun to work in!
  What Were Looking For
• What Youll Need
• 5+ years in counselling, sales, or client-facing roles.
• 2+ years leading or managing a team.
• Strong communication & leadership chops.
• Great at solving problems on the fly.
• Comfortable with MS Excel & reporting.
• Works well under pressure and deadlines.

Nice to Have

• You genuinely enjoy mentoring others.
• Relationship-building is your superpower.
• Youre organized AND a people person.
• Numbers and targets dont scare you.
• You love digging into data and reporting.

Benefits

Whats In It For You

• Competitive salary
• Because great work deserves great pay.
• Performance incentives
• Hit your targets We celebrate that.
• Career growth
• We love promoting from within.
• Awesome work vibe
• Friendly, professional & genuinely fun.
• L&D programs
• Training and leadership development built for you.

Be part of something growing

Join a team thats on the move

Flexible Working Hours (subject To Business Requirements)

Sounds Like You Wed love to hear from you!

Drop us your resume and lets have a chat.

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