Key Accounts Executive

Role & responsibilities

• 1. Client Coordination: Act as a daily point of contact for key clients to handle service requests, order updates, and general communication.
• 2. Order Management: Coordinate print jobs from order receipt to delivery, ensuring deadlines, specifications, and quality expectations are met.
• 3. Internal Liaison: Work closely with production, procurement, logistics, and quality control teams to align deliverables with client requirements.
• 4. Job Tracking: Monitor job progress and proactively communicate delays or changes to clients and internal stakeholders.
• 5. Documentation: Maintain accurate records of client communications, job status, and post-delivery feedback.
• 6. Issue Resolution: Address client concerns promptly and escalate complex issues to the Key Account Manager as needed.
• 7. MIS & Reporting: Prepare daily/weekly reports on job status, billing, delivery, and client feedback.
• 8. Quality Checks: Support the quality team in ensuring final products meet client expectations before dispatch.
• 9. Inventory Management Support: Coordinate with inventory and warehouse teams to maintain adequate stock for recurring clients, if applicable.
• 10. Billing Coordination: Assist in invoicing and resolving any discrepancies with the finance team.

Skills Required

1. Analytical Skills, Database management

Technical/Functional Proficiency Required

• 1. Good interpersonal & communication skills
• 2. Selling skill, Influencing & Negotiation skills, Presentation skills,
• 3. Result Orientation
• 4. Meeting deadlines, verbal & written communication skills, MS Office, MS Excel
• 5. Strategic Thinking & Alignment
• 6. Accountability & Responsibility

Educational Qualifications

B.E./BBA/Post graduates (Any Specialisation)

Experience Level

02- 07 Years