Engineer-Field Application

Role & responsibilities

Job Responsibilities

1.Technical Service Support:

• 1.1Visit customer site for troubleshooting, modifications, maintenance support and machine breakdown.
• 1.2Study, design, develop application and prepare the technical support plan within the TAT for the customer.
• 1.3Provide technical support to end users, OEM customers and channel partners on phone/ email/ site visit.
• 1.4Conduct product demo-presentation, trials to customers.
• 1.5Conduct product training, maintenance training (robotics) to the customers.

2.Service Business Generation:

2.1Drive service revenue generation through paid support activities.

2.2Promote & generate leads for Robotic AMCs at end users.

3.Commercial Service support:

• 3.1Prepare service quotation, Proforma Invoice and arrange for service invoice through Suppy Chain department.
• 3.2Submission of MOM (minutes of meeting) /Field service report, monthly service revenue estimation report.
• 3.3Visiting shop floor and get the customer feedback on service support and submit the report in time.
• 3.4Extend the support for customer registration, vendor registration and other agreement related activities.
• Disclaimer

The has been designed to indicate the general nature and essential duties and responsibilities of work performed by job holders within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Duties may be subject to periodic review by the HR, immediate supervisor or nominated representative (in consultation with the job holder) to reflect the changing work composition of the business.

Preferred candidate profile

• Job Requirements
• B.E. in Electrical/Electronic/Instrumentation OR Equivalent Diploma.
• Experience 5 to 7 years in technical service support into automation industry.
• Experience in application programming & commissioning on PLC, HMI, SCADA, VFD, SERVO, Motion Controller
• Experience in Programming in Robotics & Vision will be added advantage.
• Knowledge of Industrial Networking and communications like Device Net, Modbus, Profi-bus, Profi-net, Ethernet, Ethercat etc.
• Knowledge of PLC panel wiring and handling electrical equipment's.
• Proficiency in creating and maintaining technical documentation, including system diagrams, schematics, and user manuals.
• Excellent communication and interpersonal skills to work closely with clients, understand their requirements, and provide effective solutions
• Travel as per business purpose 40%