Project Management Office Business Partner

Role Introduction

The PMO Business Partner acts as a centralized governance and resource coordination function, ensuring operational efficiency, compliance, and accurate forecasting.

Core Responsibilities:

• Governance Audits: Review project documentation for compliance with PMO frameworks and track corrective actions.
• Data Integrity: Ensure project owners are maintaining OpenAir data accuracy (go-live dates, RAG status, resource bookings).
• RAG Reviews: Track actions and support the Customer solutions manager. Ensure action ownership and closure.
• New Project Intake: Review new orders, support the Customer solutions manager to allocate project owners, and support onboarding through weekly calls with PM managers.
• Forecasting Support: Provide accurate data and reports for business forecasting and work with the project owner to ensure projects are booked correctly or forecast.
• Partner Coordination: Monitor partner bookings, ensure backlog progress, and maintain weekly alignment calls.
• CSAT & Escalation Monitoring: Provide administrative support for CSAT tracking and escalation processes (not responsible for managing escalations).
• Backlog Management: Track backlog status, ensure bookings, and close actions in collaboration with PM managers.
• Data Insights & Reporting: Deliver weekly and monthly reports on utilisation, backlog, and governance compliance.

• Governance & Compliance: Conduct monthly audits, RAG reviews, and ensure PMO process adherence.
• Forecast Accuracy: Deliver actionable utilisation and backlog data for forecast calls and budget alignment.
• Partner Delivery Enablement: Coordinate partner bookings and readiness across departments.
• Project Allocation Efficiency: Act as first point of contact for new projects; resolve resource conflicts proactively.
• Administrative Support: Reduce PM and consultant burden by managing bookings, tracking actions, and maintaining toolkits if appropriate.
• CSAT Monitoring: Analyse feedback trends and escalate issues to relevant teams.
• Internal Alignment: Run weekly readiness sessions and maintain PM frameworks and toolkits.

• Attention to detail for reviewing documentation and identifying gaps
• Data accuracy and integrity skills
• Reporting and analytics skills
• Comfortable with Excel or BI tools for data insights
• Strong communication and organisational skills
• Relationship management skills particularly with Partners
• Familiarity with PMO frameworks and audit processes
• Proactive, administrative rigour
• Familiarity with Openair is preferred but not essential
• Ability to work across multiple workstreams simultaneously with strong prioritisation

• Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral.
• Annual Leave – 20 days of annual leave, plus public holidays
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7.
• Personal Growth - Regardless of where you are at in your career, were committed to enabling your growth personally and professionally
• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth.
• Life Insurance - 3x annual salary
• Personal Accident Insurance - providing cover in the event of serious injury/illness.
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

Were much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UKs largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Join us and become part of a team thats powering the world of work and making a real difference.

Learn more at www.oneadvanced.com