Executive - Customer Support

: Customer Support Executive (Voice, Chat & Email)

Product: Travel Terminus

Department: Customer Support

Employment Type: Full-Time

Shift Type: Rotational

Location: Ahmedabad

Role Overview:

We are looking for a Customer Support Executive (Voice & Chat) to assist our clients using Travel Terminus, our AI-powered travel booking platform. The role involves handling customer queries via calls and chat, ensuring timely resolution, and providing a smooth support experience.

Prior experience in TravelTech is not mandatory, however candidates with exposure to travel systems or booking platforms will be considered an added advantage.

Key Responsibilities:

• Handle inbound customer queries via voice calls and chat support
• Assist clients with:
• Platform usage
• Handling End to End booking quotations, and other Booking-related queries
• Basic troubleshooting and issue reporting
• Ensure timely and accurate resolution of customer concerns
• Escalate technical issues to the internal tech/support team when required
• Maintain proper ticketing, notes, and follow-ups
• Provide a professional and customer-friendly experience at all times
• Coordinate with internal teams to ensure customer satisfaction
• Required Skills & Qualifications
• Good verbal and written communication skills
• Comfortable handling voice and chat support
• Basic computer knowledge and ability to learn new software
• Customer-focused attitude with problem-solving mindset
• Willingness to learn new products and processes

Experience:

• 0–3 years of experience in customer support / service roles
• Experience in TravelTech, travel agencies, booking platforms, or SaaS is an added advantage, but not mandatory
• Freshers with good communication skills are welcome to apply

Interested ones can share their CV to [HIDDEN TEXT]