Operations Executive, Customer Ops (India)

• Operations Executive, Customer Ops (India)
• Company: OnShelf.
• Job Location: India
• Employment Type: Full-time
• Experience Required: 2 - 5 years
• About OnShelf.

, OnShelf. | Gurugram, India | Full time | Hybrid or Remote . OnShelf. is a market access partner for FMCG brands across Southeast Asia, India and the subcontinent, the GCC and the US. We work as a distributor or a retail enabler, handling compliance, imports, local listings and marketing in 14 markets. Our strongest categories are , and . We work across Beauty & Personal Care, Health Supplements, Food & Beverage, Electronics and Fashion. + | | | + You run day-to-day customer ops for India. You own every order from , across imports, B2B, B2C and quick commerce.

• Key Responsibilities
• Brands treat you as their main point of contact, and you report to the Director. '
• Raise and track POs and PIs, and fulfill every order against them in Zoho or Tally
• Act as Key Account Manager for assigned brands
• Handle order confirmation, dispatch, documentation and collections follow-up
• Run every shipment from start to finish: planning, international coordination, freight, customs clearance, duty payment, warehouse delivery and closure
• Coordinate with brands in Korea, the GCC and the US, plus freight forwarders, CHAs, customs and transporters
• Run order processing, allocation, packing, dispatch, last-mile delivery and RTO
• Push on-time delivery up and RTO down
• Work with 3PL and warehouse partners for stock availability and fast dispatch
• Plan stock by demand, sales plans, capacity and region
• Post accounting entries and handle GST documentation with our CA
• Handle VAT paperwork for cross-border trades
• Manage couriers, transporters, forwarders and 3PLs
• Negotiate freight and courier rates, and cut packaging and logistics costs
• Maintain MIS, shipment trackers, stock movement and regulatory status
• Track TAT, RTO %, logistics cost, fill rate and stock availability
• Fix delays, document mismatches, missed appointments, stock gaps and transit damage before they escalate
• Qualifications
• in logistics, supply chain or e-commerce ops at an FMCG, beauty or D2C brand, a 3PL or an importer
• Hands-on import documentation and CHA coordination
• Quick commerce or marketplace B2B delivery experience
• Working knowledge of , and GST
• Strong Excel or Google Sheets skills
• Clear English. Hindi is a plus
• Compensation and Benefits
• You follow up without being chased
• . .
• Hybrid in Gurugram, or remote
• Working at OnShelf.
• Work with Korean, Arabic and US brands entering India
• Exposure to cross-border ops across GCC, SEA and the US
• Real ownership in a lean team Send your CV and 3 lines on the toughest shipment you've closed to : Ops Executive, Gurugram
• Experience:
• 2-5 years Department: Supply Chain, Procurement & Logistics Languages: Clear English, Hindi is a plus Nice to have: Hindi
• What we offer
• . .
• Hybrid in Gurugram, or remote
• Work with Korean, Arabic and US brands entering India
• Exposure to cross-border ops across GCC, SEA and the US
• Real ownership in a lean team .