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Job Description
Please Find The For IT Support Analyst
Job Location: DGS, Kharadi, Pune
Work mode: 5 days work from office
- Key responsibilities:
- Provides an interface between the business and technology, monitoring customer engagement channels and responding within set targets
- Provides customer with an exceptional experience
- Adheres to standard processes to ensure contacts are accurately prioritised, recorded, assigned, updated and resolved within service targets
- Builds technical knowledge and ensures it is effectively applied to support the business with a wide range of foundational, occasionally complex, requests
- Applies effective and timely escalation
- Skills: customer service,technical support,time management,problem solving,escalation,customer engagement,communication,technology
Skills
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