Life Insurance Policy Servicing Specialist

What role you will play in team: You'll be the main point of contact for clients needing assistance with their existing policies, ensuring a positive and efficient resolution to their queries.

What you will do: Respond to client queries and resolve policy-related issues, ensuring high client satisfaction and maintaining accurate policy records.

Key responsibility:

• Handle inbound calls and emails from policyholders.
• Provide accurate and timely information about policy benefits, coverage, and procedures.
• Resolve policy-related issues and complaints efficiently and effectively.
• Maintain accurate records of all client interactions and policy updates.
• Collaborate with other departments to resolve complex issues.
• Identify opportunities to improve client service processes.
• Contribute to the development of self-service tools and resources.

Required Qualification and Skills:

• Bachelor's degree preferred, but not mandatory; relevant experience is valued.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving skills.
• Proficiency in MS Office applications.
• Knowledge of life insurance products and policies (preferred).
• Ability to work independently and as part of a team.

Benefits Included:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.
• Health insurance and other employee benefits.
• Performance-based incentives.

A Day in the Life: A day involves assisting policyholders with their questions, resolving issues, providing information and ensuring smooth policy servicing. Customer satisfaction is our top priority.