Project Delivery Manager / ODC Manager - Banking

About the Company

Optimum Solutions is an enterprise Digital & IT solutions and services company that engineers digital transformation for enterprises characterized by agility, efficiency and innovation. Founded in 1997, The Company is headquartered in Singapore with 4000+ talented employees across offices and global delivery centers in 9 countries.

About the Role

We are seeking a high-impact Project Delivery Manager / ODC Manager to drive end-to-end delivery for our India-based teams supporting one of our key banking client.

This role is responsible for ensuring on-time, high-quality delivery, while building a strong culture of accountability, discipline, and ownership within the team

Responsibilities

Delivery Management

• Own end-to-end delivery across projects/accounts
• Ensure timely, high-quality delivery aligned with client expectations
• Track progress, manage risks, and resolve bottlenecks
• Drive project governance (status reporting, reviews, metrics)

• Drive a culture of ownership, punctuality, and accountability
• Ensure adherence to:
• Work schedules / office presence
• Timesheet compliance
• Delivery commitments
• Address performance issues and implement corrective actions

Client Relationship Management

• Act as the primary point of contact for clients
• Build strong stakeholder relationships
• Manage expectations, escalations, and feedback
• Ensure high client satisfaction

• Improve delivery processes and efficiency
• Drive resource planning and utilisation
• Collaborate with leadership on performance and capability building

Qualifications

• 10–18 years of experience in IT services / project delivery / ODC management in banking environment
• Proven experience managing offshore delivery centres (ODC)
• Experience in banking industry is mandatory
• Demonstrated ability to drive team accountability and performance
• Experience managing large teams
• Excellent stakeholder management and communication skills
• Strong problem-solving and decision-making ability