Senior Technical Product Manager - Healthcare Provider

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a results-driven Lead Product Manager with solid Healthcare Provider domain expertise, product strategy experience, business acumen, and Agile/SAFe delivery leadership to drive the vision, roadmap, and execution of capabilities. The ideal candidate will combine deep healthcare knowledge with experience in AI-driven product innovation, stakeholder management, and enterprise-scale product delivery.

Primary Responsibilities:

• Own products and strategic initiatives across the full product lifecycle: Ideate, Define, Build, Launch, Manage, and Sunset
• Define product vision, strategy, roadmap, success metrics, and business outcomes aligned with market, customer, and regulatory needs
• Partner with Product, Business, Engineering, Data, and Platform teams to deliver innovative, customer-centric solutions
• Translate complex business workflows into product artifacts including SDDs, user journeys, epics, features, user stories, acceptance criteria, and release plans
• Drive roadmap prioritization, backlog management, and cross-functional alignment across multiple stakeholders
• Lead Agile and SAFe ceremonies including backlog grooming, sprint planning, PI planning, release planning, and product increment reviews
• Identify opportunities to leverage AI, advanced analytics, automation, and intelligent workflows to improve provider experience and operational efficiency
• Define and scale AI-driven product and engineering practices, including AI-enabled SDLC frameworks, reusable capabilities, and platform approaches
• Drive productionization of AI-enabled solutions through performance optimization, scalability, monitoring, observability, reliability, and governance
• Resolve complex business, technical, operational, and organizational challenges spanning multiple domains
• Monitor product adoption, customer outcomes, operational KPIs, and business value realization
• Communicate product strategy, risks, progress, and outcomes to senior leadership and executive stakeholders
• Thought Leadership Innovation
• Stay current with emerging trends in AI, Machine Learning, Generative AI, and Agentic AI, translating them into business opportunities
• Champion responsible AI practices, including governance, compliance, risk management, transparency, and ethical use
• Build compelling business cases and narratives that demonstrate the impact and value of AI-enabled initiatives
• Represent the organization as a thought leader in healthcare technology, digital transformation, and AI innovation
• Foster a culture of innovation, experimentation, and continuous learning across product and technology teams
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience
• 10+ years of Product Management, Product Owner, Business Analysis, or related experience
• 8+ years of experience delivering products using Agile and Scrum methodologies
• Experience delivering enterprise-scale healthcare products and digital platforms
• Healthcare Provider Domain Knowledge
• Product Business Acumen
  • Experience defining product strategy, roadmaps, KPIs, and success metrics
  • Demonstrated solid strategic thinking, problem-solving, and decision-making skills
  • Demonstrated ability to balance customer needs, business value, technology considerations, and regulatory requirements
  • Demonstrated excellent stakeholder management and executive communication skills
  • Demonstrated solid analytical and data-driven mindset
• Agile SAFe
  • Experience managing product backlogs, user stories, releases, and PI planning
  • Solid knowledge of Agile, Scrum, and SAFe frameworks
• Core Competencies
  • Healthcare Provider Domain Expertise
  • Knowledge of Product Strategy Roadmap Management
  • Business Acumen Market Awareness
  • Stakeholder Executive Management
  • Knowledge of AI Digital Innovation
  • Knowledge of Agile, Scrum SAFe Leadership
  • Knowledge of Data-Driven Decision Making
  • Knowledge of Cross-Functional Leadership
  • Knowledge of Strategic Communication Influence

Preferred Qualifications:

• SAFe Product Owner/Product Manager (POPM)
• SAFe Product Manager
• Certified Scrum Product Owner (CSPO)
• Healthcare product leader who combines provider-domain expertise, solid product management fundamentals, AI-driven innovation, and Agile delivery excellence to deliver measurable business outcomes and scalable healthcare solutions
• Solid understanding of:
  • Provider Enrollment Maintenance
  • Credentialing Recredentialing
  • Provider Lifecycle Management
  • Provider Network Management
  • Provider Data Directory Management
  • Medicaid and Medicare Programs
  • Claims and Provider Ecosystem
  • Healthcare Regulatory Compliance
    • HIPAA
    • CMS Regulations
    • X12 Transactions
    • HL7 Standards
    • NPI Management

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.