Ecommerce Specialist

Company Description

Orchid Furnishings is a luxury home furnishings company that has been creating exceptional designs since the 1970s. With a commitment to style, quality, and innovation, we cater to the aesthetic tastes of our clients by offering unique textile creations and world-class products. As a one-stop solution, we provide a wide range of furnishings, including sofas, artifacts, curtains, wallpapers, mattresses, and more. Our expertise lies in crafting exquisite curtains, upholsteries, textile wall coverings, and bed linens. At Orchid Furnishings, we aim to bring life and elegance to homes with our premium offerings.

Role Description

This is a full-time on-site role based in the Pune Division for an E-Commerce Specialist. The role involves managing day-to-day e-commerce activities, including overseeing product listings, optimizing online sales channels, analyzing sales data, and managing customer inquiries. Responsibilities also include improving website performance, enhancing user experiences, and executing sales strategies to achieve business goals.

Key Responsibilities

• Manage and maintain product listings across e-commerce platforms and company website.
• Ensure accurate product descriptions, pricing, images, and inventory updates.
• Coordinate with marketplaces (e.g., Amazon, Flipkart, etc.) to monitor sales performance.
• Monitor stock levels and coordinate with the warehouse/logistics team to prevent stock-outs.
• Track and analyze sales performance, customer behavior, and competitor activities.
• Prepare periodic sales and performance reports for management.
• Handle customer queries, returns, and order-related issues in coordination with the support team.
• Optimize product visibility using SEO and platform-specific best practices.
• Work closely with marketing teams to drive traffic through digital campaigns.
• Bachelors degree in Business, Marketing, E-commerce, or related field.
• 3-5 years of experience in e-commerce operations or digital sales.
• Familiarity with online marketplaces and e-commerce platforms.