Front Desk Officer

Role & responsibilities

1. Front Desk Management

• Greet and welcome visitors, clients, and employees in a courteous and professional manner.
• Maintain a neat, organized, and presentable reception area.
• Handle incoming calls, emails, and messages and route them to the appropriate
• departments.
• Manage visitor entries, issue visitor passes and ensure proper security
• protocols.

2. Administrative Support

• Maintain and update employee/visitor logs, contact lists, and front-office records.
• Handle courier services (incoming & outgoing) and maintain proper tracking records.
• Support HR and Admin teams in scheduling interviews, meetings, and appointments.
• Assist in handling office supplies and stationery inventory for front desk needs.

3. Communication & Coordination

• Act as the first point of contact for clients and guests, ensuring effective communication.
• Coordinate with housekeeping, facilities, and other departments for smooth office operations.
• Ensure timely dissemination of important information (circulars, notices, etc.).

4. Customer Service

• Provide accurate information regarding the company's services, policies, and procedures.
• Handle client/visitor queries politely and escalate unresolved issues to the concerned authority.
• Ensure a positive first impression for every visitor/guest.

5. Additional Duties

• Assist management with any ad-hoc administrative tasks as required.
• Provide support during company events, meetings, or special occasions.
• Maintain discipline, punctuality, and professionalism as a representative of the
• company.
• Customer support

Preferred candidate profile

Experience: 0-1 years of experience in front office, receptionist, or customer

service roles (freshers with good communication skills may also apply).

Education: Graduate / Diploma in any discipline. Basic computer knowledge

(MS office, email handling) is preferred.

Languages Required:

• Proficiency in Hindi, English and Tamil (mandatory)
• Good working knowledge of English for office communication

Skills & Attributes:

• Pleasant personality and professional grooming
• Excellent communication and interpersonal skills
• Ability to handle visitors, calls, and queries with patience and politeness
• Good organizational and multitasking abilities