Odia- Domestic Voice Process

An MNC is currently hiring domestic voice process associate for Kolkata/ Pune location.

for Odia Process.

Job Responsibility

Handle customer interactions daily with 0 availability time

Ensure SLAs are met consistently at individual and team level.

Meet and exceed all performance thresholds.

Focus on Key KPI's like RSAT, AHT and customer experience.

Constantly remain abreast with new changes

Implement feedback and corrective actions to avoid repeat

instances

Skills Required

Excellent Communication Skills

Strong Team Player

Strong Domain Knowledge Preferred

Strong feedback implementation skills

Possess Positive attitude and know to promote brand value.

Specifications

Open to all available shifts, staggered shifts, working on

weekends, 6 days working.

9 hours of productive on call taking time per shift a day

Self-motivated with leadership qualities

Qualification

Graduate and above with minimum 9 months and maximum 10

years of experience in the contact center industry.

HSC with minimum of 36 months and maximum of 10 years

experience in the contact center industry

Interested candidate drop their cvs on rupashree@orioncorporate.com