Client Experience Executive (Collections)

Job Summary

The collection executive plays a crucial role in managing and ensuring timely collection of outstanding payments from clients, this role is responsible for maintaining positive relationships with customers while effectively following up on payment obligations and addressing any related concerns.

Key Responsibilities:

• Manage the collection process for outstanding accounts, ensuring timely payments from clients.
• Follow up with clients through calls, emails, and face-to-face meetings regarding overdue payments.
• Establish and maintain strong relationships with clients, addressing any issues or concerns related to payments professionally and courteously.
• Provide clients with clear information about their outstanding balances and payment options and clarifying DLD rules and regulations.
• Maintain accurate records of client interactions, payment statuses, and follow-up activities in the CRM system.
• Prepare and submit regular reports on collection activities, outstanding balances, and payment trends to management.
• Negotiate payment plans and settlements with clients while ensuring compliance with company policies.
• Work closely with clients to resolve any disputes or discrepancies related to payments.
• Collaborate with the sales and finance teams to ensure accurate billing and timely resolution of client issues.
• Assist in identifying potential risks in the collection process and propose solutions to mitigate them.

Requirements:

• Bachelor's degree in Finance, Accounting, or a related field is preferred.
• Minimum 2-3 years of experience in the field of Collection in Real Estate or Banking industry
• Knowledge of real estate payment systems, property sales, and legal procedures related to collections.
• French or Russian speaking candidate only
• Strong organizational and time-management skills.
• Problem-solving abilities and conflict resolution skills.
• Ability to handle difficult situations with diplomacy and tact.