Operations Executive

About Tossit

Tossit is an on-demand home cooking platform that connects customers with trained and verified cooks. Customers can select their dishes, choose a time slot, and get a cook at their doorstep to prepare fresh meals using their own ingredients.

Were looking for a Operations Executive to handle customer queries, coordinate with our operations team, and assist in screening and shortlisting cooks for our platform.

Key Responsibilities

Customer Support & Operations

• Assist customers with bookings, scheduling, cancellations, and service-related concerns.
• Coordinate with the operations team to resolve customer issues promptly.
• Follow up with customers to ensure a smooth service experience.
• Maintain records of customer interactions and resolutions.
• Explain the Tossit platform, working model, and earning opportunities to potential cooks.
• Shortlist suitable cook leads and forward them to the operations team for further interviews and onboarding.

Requirements

• Excellent communication skills in Hindi and English (mandatory).
• Confident and comfortable handling phone calls.
• Strong interpersonal and problem-solving skills.
• Ability to communicate professionally with customers and cook candidates.
• Basic knowledge of Google Sheets or Excel.
• Organized, proactive, and capable of managing multiple tasks.
• Freshers are welcome to apply.

Who Would Be a Good Fit?

Someone who enjoys interacting with people, is confident handling calls, can resolve customer concerns professionally, and can identify suitable cook candidates through initial conversations.

What You'll Gain

• Hands-on experience in customer support, recruitment, and startup operations.
• Exposure to real-time customer and workforce management.
• Opportunity to work closely with the operations team at a growing consumer services startup.