Operations Manager : Service Delivery : Indore / Chennai : Max 16 LPA

Hi,

We are hiring for one of India's leading IT & consulting organizations for the position of Operations Manager

Overview:

We are hiring an experienced Operations Manager to manage BPO / IT Support / Service Delivery operations. The candidate should have strong expertise in People Management, KPI/SLA Management, Performance Management and Google Workspace (GWS).

• To Apply for above Operations Manager, WhatsApp 'Hi' @ 9519459922

• When Asked For The job Code, Type: Job Code # 174

Key Skills

• Minimum 10 years of relevant experience.
• Experience in BPO / IT Support / Service Delivery Operations.
• Strong People Management experience with 50+ team span.
• Strong knowledge of KPI, SLA and Performance Management.
• Google Workspace (GWS) knowledge and experience.

Key Responsibilities

• Manage day-to-day operations and ensure achievement of KPIs, SLAs and compliance standards.
• Lead and manage a team/span of minimum 50 team members.
• Monitor team performance and drive coaching, mentoring and performance improvement.
• Conduct regular operational reviews and analyze performance metrics.
• Manage workforce planning, staffing, forecasting and resource allocation.
• Identify operational issues and drive timely resolution/escalation.
• Coordinate with internal teams and stakeholders for smooth service delivery.
• Drive process improvement and operational excellence initiatives.
• Strong coaching, communication and stakeholder management skills.

Good to Have

• Workforce Management & Forecasting.
• Lean / Six Sigma / Continuous Improvement exposure.
• Process Improvement experience.