Senior Associate : Chat Support : 3.70 LPA : Grads And UG : Apply Now

Qualification: Graduate/UG

Daily Walk-in : Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3)

Or, Call Our HR Team at the Number Mentioned Below:

• Rishika 9695918777
• Shweta 9053261602
• Hasmeet 7477044113
• Anu 8210674493
• Mahima 9182487388

Key Responsibilities :

• Real-Time Engagement: Responding to customer inquiries promptly via live chat and messaging platforms to address queries or troubleshoot problems.
• Problem Resolution: Identifying customer needs and helping them use specific product features or providing step-by-step guidance to resolve technical issues.
• Record Management: Documenting customer interactions in CRM systems and updating internal databases with technical issue reports.
• Issue Escalation: Identifying and escalating complex cases to the appropriate departments while following up to ensure resolution.
• Proactive Support: Using chat invitations to reach out to website visitors based on their browsing behavior.

Essential Skills

• Written Communication: Exceptional command of grammar and tone to provide clear, professional, and empathetic responses.
• Multitasking: The ability to juggle multiple active chats without sacrificing the quality of service.
• Technical Proficiency: A typing speed typically ranging from 20 to 30 WPM.
• Soft Skills: High levels of empathy, patience, and a "positive attitude" to handle frustrated customers.
• Education: Usually requires a high school diploma or equivalent, though many Customer Support Specialist roles prefer a college degree or relevant certification.