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Job Description
Role & responsibilities
Provilac is hiring a Customer Care Executive for our Pune location. We are looking for a confident and customer-focused candidate with excellent English communication skills who is ready to work in rotational shifts.
This role involves handling customer queries, resolving concerns, and ensuring a smooth customer experience.
Key Responsibilities:
- Handle inbound & outbound customer calls
- Respond to customer queries via phone, email & WhatsApp
- Provide product information and resolve complaints
- Maintain call records and update CRM systems
- Coordinate with internal teams for issue resolution
- Ensure high levels of customer satisfaction
Shift Details (Rotational):
- Shift 1: 7:00 AM 4:00 PM
- Shift 2: 1:00 PM – 10:00 PM
(Candidates must be flexible to work in rotational shifts)
Preferred candidate profile
Required Skills:
- Excellent English communication (spoken & written)
- Good problem-solving and interpersonal skills
- Basic computer knowledge (MS Office, email handling)
- Customer-oriented attitude
- Immediate joiners preferred
Skills
Inbound ProcessBPOBpo Customer ServiceBpo VoiceVoice ProcessCustomer ServiceCSETelecallingCustomer SatisfactionIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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