Assistant Technical Manager

Key Responsibilities (KRA)

Floor Operations Management

• Oversee day-to-day floor operations and ensure smooth functioning of the mall.
• Conduct regular floor inspections and ensure operational standards are maintained.
• Monitor housekeeping, cleanliness, and hygiene across all assigned areas.
• Customer Service & Retailer Coordination
  
• Address customer complaints and ensure timely resolution.
• Coordinate with retailers to resolve operational issues and maintain smooth relationships.
• Ensure high levels of customer satisfaction and service quality.
• Maintenance & Housekeeping
  
• Coordinate with maintenance teams for timely resolution of technical and operational issues.
• Ensure housekeeping standards and hygiene compliance.
• Follow up on pending maintenance activities.
• Safety & Security Management
  
• Ensure compliance with mall safety policies and procedures.
• Coordinate with security teams for incident management and crowd control.
• Monitor safety inspections and ensure corrective actions are implemented.
• Event & Crowd Management
  
• Coordinate mall events and promotional activities.
• Manage crowd movement and ensure smooth operations during peak hours and special events.
• Reporting & Documentation
  
• Maintain daily operational reports, inspection records, and incident reports.
• Ensure proper shift handovers and operational documentation.
• Monitor retailer compliance and conduct regular audits.

Key Performance Indicators (KPIs)

• Floor inspection compliance.
• Housekeeping and hygiene compliance.
• Customer complaint resolution within defined TAT.
• Timely maintenance follow-ups.
• Safety inspection compliance.
• Incident reporting and management.
• Retailer compliance and audit performance.
• Customer satisfaction levels.
• Shift handover compliance.

Desired Candidate Profile

• 24 years of experience in mall operations, retail operations, hospitality, or real estate operations.
• Experience in handling day-to-day floor management activities.
• Good communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Ability to coordinate with retailers, housekeeping, maintenance, and security teams.
• Good understanding of safety standards and operational procedures.
• Ability to manage multiple responsibilities and handle situations during peak operational hours.

Educational Qualification

• Graduate in any discipline preferred.
• Candidates with relevant operational experience may also be considered.

Preferred Industry Experience

• Shopping Malls / Retail Operations
• Real Estate
• Hospitality
• Facility Management