Operations Manager- Mall

Company Description Pacific Development Corporation Ltd. is a privately owned conglomerate with over three decades of experience across real estate, shopping centres, hospitality, education, and healthcare. The group has delivered more than 50 landmark projects, including iconic destinations such as Pacific Mall, Tagore Garden and the Mall of Dehradun, and continues to expand across Tier-I and Tier-II cities in India. Guided by the principles of trust, quality, and commitment, the company focuses on building infrastructure that not only serves communities but also inspires them. Its newest vertical, Pacific OneHealth, is redefining healthcare through advanced micro hospital models, while upcoming projects like Pacific Mall, Jaipur (opening October 2026) and future developments in Ludhiana will set new benchmarks in retail and lifestyle experiences. Headquartered in Delhi, the organization is committed to shaping the future of how India lives, shops, heals, and grows.

Role Description The Operations Manager – Mall will be responsible for overseeing the daily operations of Pacific Mall in Jaipur to ensure a safe, efficient, and engaging environment for visitors, tenants, and staff. This is a full-time, on-site role based in Jaipur, focused on managing facility operations, coordinating with maintenance, security, housekeeping and technical teams, and ensuring compliance with health, safety, and regulatory standards. The role includes monitoring tenant performance and occupancy, facilitating tenant relations, and coordinating store openings, fit-outs, and refurbishments. The Operations Manager will track operational KPIs, manage budgets and vendor contracts, and optimize energy and resource usage to maintain cost-effective operations. The role also involves supporting marketing and events teams with operational planning, managing crowd flow and parking, and implementing continuous improvement initiatives to enhance the overall mall experience.

Qualifications

• Strong mall or retail operations management experience, including facility management, vendor coordination, and day-to-day site supervision.
• Proficiency in budgeting, cost control, and basic financial analysis related to mall operations and tenant services.
• Demonstrated ability in stakeholder management, including tenant relations, customer service, and collaboration with internal teams.
• Knowledge of health, safety, security, and regulatory compliance standards applicable to large public facilities.
• Experience with maintenance planning, housekeeping oversight, and coordination of technical services (HVAC, electrical, plumbing, fire safety).
• Effective organizational and time-management skills, with the ability to handle multiple operational priorities in a fast-paced environment.
• Strong communication, negotiation, and problem-solving skills, with the ability to address issues promptly and constructively.
• Bachelors degree in Business Administration, Facilities Management, Engineering, Hospitality, or a related field; a relevant postgraduate qualification is an advantage.
• Prior experience in shopping centre, retail, hospitality, or large commercial property management is