Team Leader - Accounts Receivable

Team Leader - Accounts Receivable (Call Center)
If you want to do more with your healthcare career and deepen your knowledge of healthcare revenue cycle management, you have to look at your healthcare business processes from the customers lens. Get smarter about the business of healthcare, join a company that values your work and enables you to become a true partner to your clients by investing in your growth besides empowering you to work directly on KPIs that matter to your clients.
Begin your leadership journey with Pacific BPO, an Access Healthcare company as a Team Leader for Medical Billing and Accounts Receivable Services with Pacific BPO an Access Healthcare company. We are always interested in talking to inspired, talented, and motivated people. Many opportunities are available to join our vibrant culture
Review and apply online below.
Job Location: Noida, India Responsible for supervising the team to work on assigned cases
Monitor Teams production and SLA delivery
Keep a record of client KPIs and teams performance against the KPIs
Monitor the issue logs raised by the client partners and review each issue log prior to being escalated to the customer
Provide subject matter expertise on Accounts Receivable processes
Manage and handle effectively escalations raised by the clients
Provide mentorship, training and coaching to the team
Adhere to organizational policies and procedures
Lead by example by demonstrating the highest standards of ethical behavior
Monitoring and reporting team performance as needed
Keep the Standard Operating Procedures updated and establish due control mechanisms
Work with quality and business transformation team to identify, recommend and implement process improvement projects
Job REQUIREMENTs To be considered for this position, applicants need to meet the following qualification criteria:
5 to 8 years of revenue cycle service delivery management experience
Account team leadership experience leading 50 individuals
Demonstrated expertise in problem-solving and revenue cycle transformation (for e.g. improvement in PERCENT of collections, growth of the client account team size etc.)
Performance record of achievement with great people management & leadership skills
Strong knowledge of US revenue cycle management for Physician Practices and Hospitals
Proven track record in problem solving and improving process efficiency through strong analytical and problem solving skills
Excellent written & verbal communication skills
Strong leadership skills with an ability to motivate direct reports
Develop the teams talent, drive employee retention and engagement