Team Leader - Accounts Receivable

Team Leader - Accounts Receivable (Call Center)

If you want to do more with your healthcare career and deepen your knowledge of healthcare revenue cycle management, you have to look at your healthcare business processes from the customers lens. Get smarter about the business of healthcare, join a company that values your work and enables you to become a true partner to your clients by investing in your growth besides empowering you to work directly on KPIs that matter to your clients.

Begin your leadership journey with Pacific BPO, an Access Healthcare company as a Team Leader for Medical Billing and Accounts Receivable Services with Pacific BPO an Access Healthcare company. We are always interested in talking to inspired, talented, and motivated people. Many opportunities are available to join our vibrant culture

• Review and apply online below.
• Job Location: Noida, India Responsible for supervising the team to work on assigned cases
• Monitor Teams production and SLA delivery
• Keep a record of client KPIs and teams performance against the KPIs
• Monitor the issue logs raised by the client partners and review each issue log prior to being escalated to the customer
• Provide subject matter expertise on Accounts Receivable processes
• Manage and handle effectively escalations raised by the clients
• Provide mentorship, training and coaching to the team
• Adhere to organizational policies and procedures
• Lead by example by demonstrating the highest standards of ethical behavior
• Monitoring and reporting team performance as needed
• Keep the Standard Operating Procedures updated and establish due control mechanisms
• Work with quality and business transformation team to identify, recommend and implement process improvement projects
• Job REQUIREMENTs To be considered for this position, applicants need to meet the following qualification criteria:
• 5 to 8 years of revenue cycle service delivery management experience
• Account team leadership experience leading 50 individuals
• Demonstrated expertise in problem-solving and revenue cycle transformation (for e.g. improvement in PERCENT of collections, growth of the client account team size etc.)
• Performance record of achievement with great people management & leadership skills
• Strong knowledge of US revenue cycle management for Physician Practices and Hospitals
• Proven track record in problem solving and improving process efficiency through strong analytical and problem solving skills
• Excellent written & verbal communication skills
• Strong leadership skills with an ability to motivate direct reports
• Develop the teams talent, drive employee retention and engagement