Key Account Executive (Customer Success)

About us:

At PadCare, were on a mission to make hygiene sustainable. Founded in 2018, we have developed Indias first patented sanitary napkin recycling technology—PadCareX.

But were not just solving a waste problem, were building a circular economy that champions environmental resilience and social equity. Our service model closes the loop starting from collection, recycling, and transforming single-use sanitary napkins into sustainable materials, while also creating dignified jobs for marginalized waste workers, especially women, across the country.

With 100+ changemakers across 25+ cities, PadCare is driving real impact—for people and the planet. Recognized by Forbes, the World Economic Forum, and more, we believe business can be a force for good. If you do too, PadCare is where your purpose finds a home.

Oh, and you must have seen us on an episode of Shark Tank India, Season 2 - https://www.youtube.com/watchv=7q0cmPtpJRo

To learn more about the work that PadCare is doing, check out the website: www.padcarelabs.com

Role overview & Key responsibilities:

PadCare is looking for a driven and detail-oriented Key Accounts Associate to join our Customer Success team in Mumbai.

This is opportunity is designed to give you hands-on exposure to corporate account management within Indias first-of-its-kind menstrual hygiene management ecosystem. Youll work closely with senior Key Account Managers to support service delivery, client communication, and reporting for PadCares corporate accounts.

Account Support & Service Coordination:

• • Assist in managing day-to-day relationships with assigned corporate accounts, acting as a support point of contact for
• client queries and requests.
• • Track service performance at client sites and flag any deviations or issues to the reporting Key Account Manager.

Client Communication & Relationship Building

• Support scheduling and preparation for client meetings, check-ins, and quarterly business reviews (QBRs).
• Draft client-facing communication, follow-ups, and meeting notes under guidance from senior team members.
• Help maintain strong day-to-day rapport with on-ground client stakeholders such as Admin and Facility teams.

Reporting & Documentation

• Prepare and share impact reports, recycling certificates, and other client documentation on a regular cadence.
• Maintain accurate account records, trackers, and dashboards in the CRM and internal tools.
• Support the compilation of usage and impact data to help clients with their ESG and sustainability reporting needs.

Cross-Functional Collaboration

• Liaise with Operations, Impact, and Marketing teams to resolve client escalations quickly and effectively.
• Share client feedback with internal teams to contribute to service and process improvements.

What were looking for:

• Bachelors degree in Business Administration, Sustainability, Operations, or a related field
• Freshers welcome; 0 -2 years of experience in client servicing, account management, or a related B2B role is a plus
• Based in Mumbai or willing to work from Mumbai (non-negotiable)
• Strong written and verbal communication skills
• Prior exposure to sustainability, CSR, wellness, or facility management is an advantage, though not required
• Comfortable working with spreadsheets, basic reporting tools, and client-facing communication

• Culture Fit: Must align with PadCares values – Integrity, Entrepreneurship, Collaboration, Customer-First, Innovation.

• MS Office / Google Workspace — Sheets, Docs, Slides for tracking and reporting

• CRM Tools — exposure to HubSpot, Zoho CRM, or similar is a plus (not mandatory)
• Presentation Tools — Google Slides, PowerPoint
• Basic data handling — comfortable working with spreadsheets and simple reports

Work Mode: Full-time; based in Mumbai

Why join us:

• Compensation: Competitive salary in line with industry standards
• Growth Path: A clear growth trajectory toward Key Account Manager and beyond, within PadCares Customer Success team. Direct exposure to senior corporate stakeholders and real impact on client satisfaction and sustainability outcomes atscale.
• Purpose With Impact: Join a mission-driven team transforming menstrual hygiene through sustainable solutions that uplift womens health, the environment, and sanitation workers dignity.
• Eco-Warrior in Action: Help recycle millions of sanitary pads and actively reduce landfill waste and carbon emissions—real impact, not just buzzwords.
• Innovation Meets Heart: Be part of a team that blends empathy with patented 5D recycling tech to build the future of circular economy.
• Grow With Us: Were a fast-gowing, venture-backed startup offering real opportunities to scale your career as we scale our impact.
• A Culture That Cares: Work in a space where collaboration, inclusivity, and purpose arent just values—theyre how we roll every day.