Head - Operations

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Required experience and skills:

Non-negotiables:

• 10 - 15 years of operations leadership in a multi-site, field-services or distributed-physical business. Strong-fit backgrounds: residential or C&I solar EPC, home services (white goods installation, water purification, security systems, appliance service), and home interiors execution.
• Direct accountability for leading multi-city operations.
• Demonstrated experience building an operations function from scratch or near-scratch not just running one that someone else built.
• Comfort with both the technical and the human sides: can read a single-line diagram and can also calibrate a City Head's performance.
• Track record of hiring strong people. We will check this.
• Designs teams and workflows with AI as a default operating assumption not as an enthusiast, but as an operator who has actually changed how a function is staffed and structured because of what AI can now do.

Strongly preferred:

• Direct rooftop solar experience, especially residential. Familiarity with DISCOM processes, net-metering, MNRE compliance, and the residential customer journey.
• Experience with installation partners and the contracting models around them (fixed retainer + day rate, exclusivity, at-cost procurement).
• Lean / Six Sigma / process excellence credentials, used in anger rather than as a wall decoration.
• Experience working with Founders directly and operating in a venture-backed environment where the strategy can change quarterly.

Reporting structure:

• Reports to: COO / Co-founder
• Direct reports: City Operations Heads (P&L owners), Head of Central Operations, Head of Training & Quality, Head of Operations Excellence
• Indirect reach: Logistics & warehouse, installation, commissioning, field service, and AMC teams in each city report into their respective City Operations Heads.

Key cross-functional partners: CFO (collections, working capital, capex on warehouses), Head of Sales (handoff at token payment, demand forecast), Head of Supply Chain / Procurement (vendor strategy, MMS program), Head of Product / Engineering

Contact: Priyanga Kumari, +91-7904422323