Customer Experience Manager

Here is your play-by-play (What You Will Do):

Venue Vibe Control: Be the point person for all day-to-day operations. You will maintain the courts, equipment, and facility to world-class standards, ensuring cleanliness, functionality, and a welcoming atmosphere.

Customer Experience Champion: You are the frontline! Greet, assist, and engage players. Handle all bookings, queries, and feedback with warmth and efficiency. Your goal is to maximize customer satisfaction and keep our rating scores sky-high.

Community Catalyst: Actively promote and assist in organizing coaching sessions, fun events, leagues, and tournaments. Youll be building relationships with players and local groups to expand Padels reach.

Operational Execution: Oversee inventory (balls, rentals, merch), manage daily schedules, and ensure seamless check-in and court usage. Youll handle on-field issues quickly and efficiently.

Sales Support: Identify and communicate opportunities for growing membership, events, and other revenue streams based on your direct interaction with the community.

Safety Supervisor: Conduct regular checks and ensure all health and safety guidelines are strictly followed, maintaining a safe and secure environment for everyone.

Who We Are Looking For: The High-Energy Host

• You are a natural leader who is passionate about people and execution.
• You have experience in customer-facing roles, hospitality, or sports facility operations.
• You are a communication superstarfriendly, clear, and professional.
• You are a proactive problem-solver who doesn't wait for issues to escalate.
• You are Tech-Savvy with booking systems, inventory tracking, and using social media.
• A deep passion for sports and community is a massive plus!