General Manager - Operations

• Location: Bangalore (Multiple Locations)
• Experience: 7+ years of relevant experience
• Work Days: 6 Days, Weekly

About Us: We are PadelPark, and we are on a mission to make Padel the next big thing in India! We are shaking up the sports world with our state-of-the-art padel courts, branded centers, and franchise opportunities. We also run the Indian Padel Academy to nurture raw talent, and we are about to launch the Indian Padel League - it is going to be a game-changer! With 14 courts across Mumbai, Bangalore, and beyond, we are growing fast, and we need someone like you to help us scale to new heights.

Whats the Role? As the General Manager - Operations in Bangalore, you will be responsible for overseeing the operations and performance of our Padel Park venues across the city. You will play a crucial role in ensuring the smooth functioning of each location, maintaining high standards of customer service, driving growth, and supporting the Venue Managers. This role will involve regular travel between HSR Layout, Sarjapur, and Palace Grounds, and will report directly to the Head of Operations in Mumbai.

• Here is what you will be diving into:
• 1. Venue Oversight: Manage the day-to-day operations of Padel Park venues in Bangalore.
• 2. Team Leadership: Supervise and mentor Venue Managers at each location, providing guidance, support, and fostering a collaborative work environment.
• 3. Performance Management: Monitor and analyze key performance indicators (KPIs) for each venue, implementing strategies to achieve and exceed targets.
• 4. Customer Experience: Ensure the delivery of exceptional customer service across all venues, addressing customer feedback and resolving issues promptly.
• 4. Sales and Business Development: Drive revenue growth through local sales and marketing initiatives, and identify opportunities for expansion within the Bangalore region.
• 6. Operational Efficiency: Streamline operational processes to maximize productivity and minimize costs.
• 7. Reporting: Provide regular reports to the Founders in Mumbai on venue performance, challenges, and opportunities.
• 8. Expansion Support: Support the setup and launch of new Padel Park venues in Bangalore as the company expands.
• What We Are Looking For:
• 1. Qualifications: Minimum Bachelors Degree and work experience in a related field.
• 2. Experience: 5+ years of experience in a multi-location management role, preferably in the sports, recreation, or hospitality industry.
• Skills:
• 1. Leadership Excellence: Proven ability to lead, motivate, and manage teams effectively.
• 2. Operational Acumen: Strong understanding of business operations & management.
• 3. Communication Champ: Excellent verbal and written communication skills.
• 4. Relationship Rockstar: Ability to build rapport and maintain strong relationships with staff and customers.
• 5. Problem-Solving Ninja: Strong analytical and problem-solving skills.
• 6. Organizational Pro: Ability to manage multiple priorities and timelines.
• 7. Tech Savvy: Proficiency in MS Office Suite and venue management software.
• Bonus Points:
• 1. Existing network in the Bangalore sports/recreation industry.
• 2. Passion for Padel and sports in general!
• Why Youll Love It Here:
• 1. Shape the Future of Sports: Be part of a pioneering company revolutionizing sports in India.
• 2. Dynamic & Growing Industry: Padel is set to become the next big sport, and you will play a critical role in its growth.
• 3. Career Development: Opportunity to lead large-scale projects and grow as an infrastructure expert.
• 4. Fun & High-Energy Environment: Work in a collaborative atmosphere that values innovation, hard work, and play.
• Interested? If you are ready to make a difference, hit that apply button, and let us get this ball rolling!