Urgent Hiring | Car Rental International BPO (Usa Process)

• Urgent Hiring | Car Rental International BPO (Usa Process)
• Company: Pagaar India
• Job Location: New Delhi, Delhi, India
• Employment Type: Full-time
• Experience Required: 1 - 5 years
• Salary: 3.35L5.02L a year
• Urgent Hiring | Car Rental International BPO (Usa Process)
• International BPO Jobs Car Rental Voice Process USA Voice Process Noida Night Shift BPO Jobs Travel Process Executive Customer Service Executive Noida US Process Hiring
• URGENT HIRING | CAR RENTAL INTERNATIONAL BPO (USA PROCESS)

We are looking for dynamic, communication-driven professionals to join our international voice process. You will handle customer queries, reservations, and support requests for a leading global car rental brand in the United States market.

• Job Overview
• Process: International Voice - USA Process
• Shift Timings: Fixed Night Shift (US Hours)
• Experience Required: 1 to 5 years in an International BPO (Voice Process mandatory)
• Monthly Salary: INR 30,000 to 45,000 per month
• Annual CTC: INR 3.6 Lakhs to 5.4 Lakhs per annum
• Job Joining: Immediate Joiners Only
• Key Responsibilities
• Handle inbound and outbound calls from US customers regarding global car rental reservations, modifications, and cancellations.
• Provide accurate information on rental policies, insurance coverage, vehicle types, rates, and promotional offers.
• Resolve customer complaints, billing discrepancies, and roadside assistance coordination efficiently.
• Meet key performance metrics including Average Handling Time (AHT), Customer Satisfaction (CSAT), and Quality Assurance (QA) scores.
• Upsell ancillary products such as GPS devices, child seats, upgraded insurance, and vehicle class upgrades where applicable.
• Maintain clean documentation and log details accurately into the CRM system.
• Key Skills & Qualifications
• Excellent verbal communication skills with a clear accent and neutral English pronunciation.
• Prior experience in an International BPO voice process (US/UK/Global travel or car rental desks preferred).
• Strong active listening, negotiation, and problem-solving abilities.
• Comfort working regular night shifts to align with US business hours.
• Basic computer proficiency and experience navigating multiple screens/CRM software simultaneously.
• Key Responsibilities
• Handle customer inquiries promptly and professionally across phone, email, and chat channels.
• Resolve service issues with high first-contact resolution and customer satisfaction scores.
• Maintain accurate and detailed case notes in the CRM software.
• Follow documented communication scripts and standard operating protocols.
• Collaborate with team leaders to meet operational SLAs and KPIs.
• Required Skills & Qualifications
• 12th Pass or Any Graduate degree from a recognized board/university.
• Strong verbal and written communication skills in English and/or Hindi.
• Basic computer proficiency with good keyboard typing speed (25+ WPM).
• Preferred Qualifications
• Experience with large scale, high traffic systems. .