Relationship Manager - Digital Lending

Department Icon BFSI (Operations & Lending)
Posted: 1 year ago
1-4 years
Vadodara, Rajkot, Bhuj
BFSI (Operations & Lending)
work from office
Full Time

Posted: 1 year ago
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Job Description

Role & responsibilities

  • Drive personal loan disbursals through field-based and tele-assisted digital onboarding.
  • Source high-quality leads through direct field visits, and existing customer references.
  • Assist customers in document collection, KYC completion, and navigating the PahalPe app.
  • Coordinate with the credit and operations team for faster processing and approval.
  • Develop and manage partnerships with HR heads, real estate agents in the salaried segment.
  • Regularly monitor application-to-disbursal conversion and take steps to improve it.

Preferred candidate profile

  • 1-4 years of experience in instant personal loan sales, specifically through digital lending applications.
  • Strong understanding of digital lending processes and customer onboarding.
  • Experience working in target-driven roles with consistent achievement of monthly disbursal numbers.
  • Ability to assist customers who are unfamiliar with digital processes, including guiding them through app usage, document upload, and eKYC.
  • Comfortable using loan apps, CRMs, and mobile-first sales processes.
  • Fluent in local language plus Hindi/English (depending on region).
  • B.Com Graduate (preferably).
  • Postgraduate degrees (MBA, PGDM, etc.) and relevant certifications in sales, marketing, or financial services will be considered a plus.

Skills

LendingNBFCDigital LendingDigital LoanUnsecured LoansRelationshipDigitalRelationship Management

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About Company

Pahal is a company registered with Reserve Bank of India as a Non-Banking Financial Company more specifically as NBFC – MFI, providing microfinance services to the low-income households. Pahal started its operation as MFI in 2014 and within just 5 years it has become one of the fastest growing MFI in this segment. It started its work from some districts of Gujarat and at present Pahal has expanded its roots in the districts of Madhya Pradesh, Maharashtra, Rajasthan, and Bihar with its registered office situated at Ahmedabad. It has over 116 branches with a portfolio of around 600 crores with over 1,000 employees working at its Corporate Office and branches. It has touched the lives of millions of poor families by providing them credit for income-generating activities and help them become economically self-sufficient and bring qualitative change in their standard of living and their status in society.

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