State Head

Role : State Head (FInance Inclusion or Banking Industry)

Experience: 4+ Y

Locations:

1. Mumbai Metro, Maharashtra
2. Gandhinagar, Gujarat
3. Bengaluru, Karnataka
4. Hyderabad, Telangana
5. Guwahati, Assam

We are seeking an experienced and results-oriented professional for the position of State Head – Bank BC/CSP Project.

The role involves direct coordination with IOB, SBI, BOI, Bank Circle Heads, LHO, Zonal Offices, RBOs, Bank officials, Partners, and CSP/BC teams to drive business growth, operational excellence, compliance, profitability, and project objectives.

Key Responsibilities

• Provide overall leadership, control, and strategic direction for BC/CSP projects.
• Develop and implement project strategies in coordination with IOB, SBI, BOI, LHO, Zonal Offices, RBOs, Bank officials, and Partners.
• Build strong relationships with senior Bank officials and key stakeholders.
• Coordinate with Circle Head offices, LHO, Zonal Offices, and RBOs for project approvals, implementation, monitoring, and issue resolution.
• Drive CSP/BC business targets, customer acquisition, transaction volumes, productivity, and overall performance.
• Monitor CSP/BC performance and ensure achievement of assigned business and operational targets.
• Establish effective systems for project control, MIS, reporting, escalation, and performance monitoring.
• Track deployment, activation, operational readiness, milestones, and deliverables.
• Ensure timely resolution of operational, technical, compliance, and business issues.
• Coordinate Bank officials, Partners, internal teams, technical teams, and CSP/BC operators.
• Ensure implementation of Bank guidelines, processes, policies, and compliance requirements.
• Oversee installation, configuration, and troubleshooting of BC/CSP software, devices, and technical infrastructure.
• Review MIS and performance data and implement corrective actions to improve productivity and profitability.
• Maintain project profitability through cost control, resource management, business growth, and operational efficiency.
• Conduct periodic performance reviews with Bank officials, Partners, LHO, Zonal Office, RBO, and internal teams.
• Identify business opportunities and support CSP/BC network expansion.
• Manage escalations and ensure timely resolution.
• Prepare management reports, Bank review reports, dashboards, and project updates.

Qualifications & Skills

• Graduate in any discipline.
• 4+ years of experience in BC/CSP project management, banking operations, or related fields.
• Strong experience managing large-scale BC/CSP projects and teams.
• Prior SBI CSP project experience is an advantage.
• Experience coordinating with IOB, SBI, BOI, LHO, Zonal Offices, RBOs, and Circle-level Bank authorities preferred.
• Proficiency in Excel, Word, and PowerPoint, with strong MIS and analytical skills.
• Knowledge of BC/CSP technology, software installation, troubleshooting, and operations.
• Excellent leadership, communication, negotiation, and stakeholder-management skills.
• Strong proficiency in the local language.
• Strong commercial understanding with focus on profitability and business growth.

Key Skills:

• BC/CSP Project Management
• Banking Operations
• Financial Inclusion
• SBI CSP / Bank CSP Management
• Stakeholder Management
• Bank Liaison & Government/Institutional Coordination
• MIS & Performance Analytics
• Business Development & Revenue Growth
• Team Leadership & Performance Management
• Compliance, Operations & Risk Management