Guest Service Executive - Gift Shop

Key Responsibilities:

• Welcome and assist guests in a warm, professional and personalized manner, ensuring a high standard of service at all times.
• Assist guests with product selection and provide accurate information and recommendations based on their needs and preferences.
• Process sales transactions accurately, including cash and card payments, while following all cash-handling procedures.
• Maintain the outlet in a clean, organized and attractive condition in line with the standards of a 5-star luxury hotel.
• Monitor stock levels, replenish products and ensure all items are properly displayed, priced and presented.
• Receive and check deliveries, assist with stock control and report any discrepancies, damages or shortages.
• Handle guest enquiries and concerns professionally, resolving issues where possible and escalating them when required.
• Promote products and maximize sales opportunities while maintaining a genuine, service-focused approach with guests.

• Previous experience in retail sales or hospitality/hotel
• Fluent in Russian or Arabic; good command of English is required
• Strong communication and customer service skills
• Sales-driven, proactive, and well-presented
• Ability to work flexible shifts, including weekends and public holidays
• Basic computer and POS system knowledge