Executive - CRM

Key Responsibilities:

• Develop and implement CRM strategies to enhance customer engagement and loyalty.
• Manage and optimize the CRM database, ensuring data accuracy and integrity.
• Analyze customer data and behavior to identify trends and insights for targeted marketing campaigns.
• Collaborate with marketing, sales, and customer service teams to ensure a cohesive approach to customer interactions.
• Design and execute customer segmentation strategies for personalized communication.
• Monitor and report on CRM performance metrics, providing insights and recommendations for improvement.
• Train and support team members on CRM tools and best practices.
• Stay updated on CRM technologies and industry trends to leverage new opportunities.

Qualifications:

• Bachelor's degree in Marketing, Business Administration, or a related field.

• 3+ years of experience in CRM management or a similar role.
• Strong analytical skills and experience with data analysis tools.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment.
• Knowledge of digital marketing strategies and customer engagement tactics.