IT Enterprise Software Engineer II

Overview

Who We Are:

Ever wonder who brings the entertainment to your flights Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry thats here to stay! Within our companys history spanning over 40 years, you will have stability, career growth opportunities, and work with some of the brightest minds in the industry. We are committed to fostering a diverse and inclusive culture that helps our organization thrive. We seek diversity across background, culture, gender, ways of thinking, skills, and more.

If you want to learn more about us, visit www.panasonic.aero. For a full listing of open opportunities, visit www.panasonic.aero/join-us/.

The Position

IT Enterprise Developer II – Sales & Order Management / CPQ

We are seeking a skilled and motivated ServiceNow Developer with experience in Sales and Order Management (SOM), especially Configure, Price, Quote (CPQ), to join our growing team.

The ideal candidate will possess strong Now Platform expertise, hands-on development experience, and excellent interpersonal and stakeholder management skills.

Key Responsibilities

• Design, develop, configure, and support solutions on the ServiceNow platform with a

focus on Sales and Order Management (SOM), particularly, CPQ module.

• Collaborate with business stakeholders, architects, and functional teams to gather and

translate business requirements into scalable technical solutions.

• Configure and customize workflows, catalog items, business rules, UI policies, client

scripts, Flow Designer flows, integrations, and automation solutions.

• Implement and support CPQ functionalities including product configuration, pricing

models, quote generation, and order orchestration.

• Develop integrations with external systems such as CRM, ERP, and third-party

applications using REST/SOAP APIs and IntegrationHub.

• Participate in solution design discussions, code reviews, testing, deployment, and

release management activities.

• Troubleshoot platform issues and provide timely resolution and support.
• Ensure adherence to ServiceNow best practices, governance standards, and platform

security guidelines.

• Create and maintain technical documentation, knowledge articles, and operational

procedures.

• Work effectively in an Agile/Scrum environment with cross-functional global teams.

• 2-4 years of overall IT experience with strong hands-on experience in ServiceNow

development.

• Experience working on Sales and Order Management (SOM) and CPQ implementations

within ServiceNow.

• Strong understanding of:

  ○ Service Catalog

• ○ Flow Designer
• ○ IntegrationHub
• ○ Business Rules
• ○ Client Scripts
• ○ UI Policies
• ○ Script Includes
• ○ ACLs
• ○ REST/SOAP integrations

• Proficiency in JavaScript and ServiceNow scripting concepts.
• Experience with Order Management lifecycle and quote-to-cash processes.
• Familiarity with Agile methodologies and DevOps practices.
• Strong analytical, problem-solving, and debugging skills.
• Excellent verbal and written communication skills.
• Strong interpersonal and stakeholder management capabilities

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Exposure to telecom, manufacturing, or enterprise sales domains is an added

advantage.

• Experience working with CRM platforms such as Salesforce is beneficial.
• Knowledge of ITSM, CSM, FSM or other ServiceNow modules is a plus.

• Strong collaboration and teamwork mindset.
• Ability to work independently and manage multiple priorities.
• Proactive attitude with a continuous learning approach.
• Strong customer-focused and consultative communication style.

• Bachelors degree in Computer Science, Information Technology, Engineering, or related

field

REQ-148964