Key Account Manager

Key Responsibilities

• Manage and expand key enterprise accounts in IT Staffing for Middle East and Indian markets.
• Own end-to-end account management, including client engagement, requirement gathering, delivery oversight, and revenue growth.
• Develop long-term client partnerships and act as a trusted advisor to CXOs, HR Heads, and Hiring Managers.
• Drive new business within existing accounts through account mining, upselling, and cross-selling.
• Collaborate closely with recruitment and delivery teams to ensure timely and quality closures.
• Handle contract negotiations, commercials, SLAs, rate cards, and margin management.
• Monitor and improve account performance metrics, including revenue, closure ratio, and client satisfaction.
• Manage escalations, resolve delivery challenges, and ensure high client satisfaction.
• Stay updated on market trends, client competition, and staffing demand in Middle East & India.
• Prepare account plans, forecasts, MIS reports, and management presentations.
• Expertise in Contract-to-Hire (C2H) hiring: handling client requirements, candidate selection, probation tracking, onboarding support, and smooth transition to full-time roles for both Middle East and Domestic clients.
• Strong skills in client relationship management, stakeholder engagement, negotiation, and staffing strategy.
• Experienced in end-to-end IT staffing cycles, delivery management, and account mining for C2H and permanent hiring models.

• 1218 years of proven experience in IT Staffing / IT Services account management
• Strong exposure to Middle East staffing markets (UAE, Saudi Arabia, Qatar, Oman, Kuwait) and Indian domestic clients
• Demonstrated success in managing large and strategic client accounts
• Excellent knowledge of contract staffing, and staffing models
• Strong understanding of IT technologies and skillsets across multiple domains
• Expertise in client negotiations, pricing, and margin optimization
• Excellent communication, stakeholder management, and leadership skills
• Experience working with ATS/CRM tools and preparing business reports