Billing And Dispatch Executive

Paras Hospital is hiring Dispatch Executive for Gurgaon location.

Job Purpose

To ensure timely, accurate, and compliant dispatch of TPA / insurance bills and supporting documents to TPAs and insurance companies, facilitating smooth claim processing and faster reimbursements.

Key Responsibilities

TPA Billing Dispatch

• Dispatch final bills along with complete claim documents to TPAs / insurance companies within defined TAT.
  
• Verify completeness of documents such as discharge summary, final bill, investigation reports, pharmacy bills, consent forms, and approvals.
  
• Prepare and maintain dispatch checklists as per TPA / insurer requirements.
  

Documentation & Coordination

• Coordinate with IP Billing, medical records, nursing, and TPA desk for pending or corrected documents.
  
• Follow up with TPAs / insurers for acknowledgement of dispatched files.
  
• Maintain proper records of courier / portal submissions and acknowledgements.
  

Portal Uploads & Tracking

• Upload claim documents on TPA / insurance portals wherever applicable.
  
• Track claim status and update internal trackers / MIS.
  
• Highlight discrepancies, rejections, or document deficiencies to the billing / TPA team.
  

Compliance & Audit

• Ensure documentation is compliant with NABH standards and insurer guidelines.
  
• Support internal audits and insurance audits by providing required dispatch records.
  
• Maintain confidentiality and security of patient information.
  

MIS & Reporting

• Maintain daily dispatch logs and pending trackers.
  
• Share MIS reports related to dispatched, pending, and rejected claims with seniors.
  

Desired Candidate Profile

Education

• Graduate in any discipline (preferably Commerce / Healthcare).
  

Experience

• 13 years of experience in TPA billing dispatch or insurance coordination in a hospital.
  
• Hands-on experience with insurance portals and claim documentation is preferred.
  

Skills & Competencies

• Good understanding of TPA / insurance billing processes.
  
• Knowledge of hospital billing and documentation workflows.
  
• Proficiency in MS Excel, MS Word, and Hospital Information System (HIS).
  
• Strong attention to detail and follow-up skills.
  
• Good communication and coordination abilities.
  

Working Conditions

• Hospital environment with rotational shifts.
  
• 6 days working as per hospital policy.