Customer Engineer

Experience: 12 years in sales, customer care, or business development

Any Diploma/B.E/B.Tech Engineer

Key Responsibilities:

Customer Care & Relationship Management

• Act as the primary point of contact for clients in the Maharashtra region.
• Address customer queries promptly and ensure high satisfaction levels.

Business Development

• Identify and generate new business opportunities.
• Develop strategies to increase market share in the M1 region.

Lead Generation & Enquiry Management

• Proactively generate new enquiries through calls, emails, and field visits.
• Maintain and update the client database for effective follow-up.

Sales Growth

• Drive growth in the Maharashtra region by onboarding new clients.
• Achieve monthly and quarterly sales targets.

Payment Follow-Up

• Monitor pending payments and follow up with clients regularly.
• Conduct personal visits if required to ensure timely collections.

Reporting & Coordination

• Prepare weekly and monthly reports on enquiries, sales, and collections.
• Coordinate with internal teams for order processing and after-sales support.

Skills & Qualifications:

• Strong communication and negotiation skills.
• Ability to build and maintain client relationships.
• Knowledge of Tooling industry preferred.
• Willingness to travel extensively within Maharashtra (field work is mandatory).