Client Service Manager

Company Description

Passio Communications is a 360-degree integrated marketing agency where passion and innovation drive every branding and digital initiative. The team combines digital marketing expertise, branding strategy, and creative design to help businesses elevate their online and offline presence. With clients across Dubai, the UAE, and Kerala, Passio delivers custom web design, UI/UX solutions, logo and packaging design, and comprehensive marketing campaigns. The agency focuses on creating distinctive, results-driven brand narratives that turn ideas into measurable growth and success stories. Joining Passio means contributing to bold, creative work for diverse brands in a collaborative, fast-paced environment.

Job Title: Client Service Manager

Location: Bendoor, Mangalore

Salary: As per industry standards

We are seeking a strategic, solution-driven Account Manager to lead client relationships, manage concurrent projects, and drive agency growth. You will act as the crucial bridge between client business goals and our internal creative and execution teams.

Key Responsibilities

1. Client Relationship Management

•  Maintain strong, solution-oriented relationships with multiple clients simultaneously.
•  Present agency credentials effectively and leverage them to win client confidence.
•  Ensure timely response and proactive problem-solving for all client queries/requests.
•  Maintain proper documentation of client communication and archive for reference.

2. Business Development

•  Internal: Identify upselling and cross-selling opportunities with existing clients. Spot
• potential leads through industry connects, events, and referrals, and share them with
• the Business Development team.
•  External: Collaborate with the creative and strategy teams to package new service
• offerings and pilot internal initiatives that can be pitched to clients. Contribute ideas
• for agency growth, partnerships, and networking opportunities.
•  Support in preparing case studies, credentials decks, and success stories for new
• business pitches.

3.Strategic Understanding & Research

•  Conduct industry and competitor research to understand clients business
• environment.
•  Provide actionable insights and support in building strategies aligned with client
• objectives.
•  Translate client briefs into clear, specific, and actionable items for internal teams.

4. Project Coordination & Delivery

•  Coordinate with creative, planning, design, content, and execution teams to ensure
• timely delivery.
•  Follow up internally to ensure jobs are delivered as per committed timelines and
• quality standards.

5.Financial Management

•  Prepare accurate estimates and obtain client approvals.
•  Ensure billing, invoicing, and collections are done on time.
•  Track project budgets to avoid overruns.