IT Ops System Administrator/ Engineer

About Patra
Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.
Core Duties
The System Administrator of IT Operations will provide global IT operations Infrastructure Monitoring, Managing, implementation and ensuring all the devices are up and running. If anything, down notified by any alert systems, need to be resolved on an immediate basis.
Core Duties By Competency

• Minimum 4Yrs + System administration experience.
• In Depth Knowledge Windows servers administration (AD, DHCP, WDS and DNS.) and Linux administration
• Backups administration (Veeam software)
• Vulnerability resolving skills (rapid7,bitsight,upguard)
• VMware administration
• Storage Management (Synology, Qnap, NetApp)
• strong knowledge in scripting language.
• Guide NOC team for resolving the issues.
• Disaster Recovery Planning
• Servers Patching
• SOP document preparation and SOC/ISO audit documentation.
• Knowledge in Loadbalancer
• cloud Knowledge (AWS,AZURE,GCP )
• User Management
  
• Incident Handling
• Good Knowledge in servers hardware.
• Basic networking.
• Quickly diagnose and resolve system issues and outages to minimize impact.
• Antivirus (CrowdStrike, Sophos)
• Monitor and audit security logs for suspicious activities
• Research and Development for key IT infrastructure and strategies.
• Ensure redundancy and stability for all critical systems.
• Escalate/communicate issues and concerns as necessary.
• Good troubleshooting skills.
• Excellent written and verbal communication.
• Certifications are an added advantage.
• should be comfortable with rotational shifts (A,B,EST,C)
  

Accountable

• Ensuring that service processes and procedures are delivered and operated according to professional practices and standards.
• Managing, processing and coordinating appropriate and timely response to Incidents and Servicedesk requests.
  

Team Player

• Take ownership for assigned tasks and be proactive.
• Perform all duties with a level of integrity and honesty that represents Patra in a positive manner.
  

Minimum Requirements

• At least 4yrs of experience in monitoring and handing server and network related issues.
• Bachelors degree, Any IT certifications are added advantage.
  

Working Conditions

• Work from home/Office
• Minimum internet speed of 50 mbps download and 10 mbps upload; Directly connected into modem; No satellite.
  

Work Standards

• Interpersonal Skills:
• The ability to work well with Patra colleagues.
  

Equal Employment Opportunity
Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.