Customer Support Agent - Executive - Bill Payments CST

Paytm
Department Icon Operations Maintenance & Support
Posted: 1 month ago
2-5 years
Noida, Uttar Pradesh, India
Operations Maintenance & Support
work from office
Full Time
Closes 10 Nov 2026
Posted: 1 month ago
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Job Description

About Us: 
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
 
About the team: 
CST Team comprises service associates who help customers get onboarded on Paytm and help them have a good experience of Paytm services.
 
About the role:
Candidate has to handle concerns and complaints raised by the customers/merchants on a day-to-day basis and make sure the daily tasks are being closed within the defined TAT with a good customer experience.
 
Expectations/ Requirements:
● Resolving day-to-day queries of the customers/merchants via call/chat.
● Oversee day-to-day management of campaigns and ensure brand consistency
● Ensure brand consistency in copy through tone, voice, and terminology
● Developing and implementing a timeline to achieve targets.
 
Superpowers/ Skills that will help you succeed in this role:
● High level of drive, initiative, and self-motivation
● 1+ years’ experience in customer support
● Exceptional multi-tasking skills
● Strong problem-solving skills
 
 Educational Qualification:
Any Graduate.
 
Why join us
1. A collaborative output-driven program that brings cohesiveness across businesses through technology 
2. Improve the average revenue per use by increasing the cross-sell opportunities
3. A solid 360 feedback from your peer teams on your support of their goals
4. Respect, that is earned, not demanded from your peers and manager

Compensation:
If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

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About Company

Paytm, India's leading digital payments platform, revolutionizes the way people transact, shop, and manage finances. Paytm Careers present exciting opportunities for individuals seeking to shape the future of fintech. Joining Paytm means becoming part of an innovative team committed to driving financial inclusion and technological advancement. Whether in engineering, product management, marketing, or customer service, Paytm fosters a culture of creativity and collaboration, empowering employees to thrive. Explore diverse career paths, contribute to groundbreaking projects, and embark on a rewarding journey of professional growth with Paytm Careers.

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