General Manager - HR Business Partner - NBFC

General Manager - HR Business Partner (HRBP)

Role Overview:

The GM - HR Business Partner will work closely with business leaders to drive people strategies that enable growth, productivity, and organizational effectiveness. The role blends strategic thinking with hands-on execution, supporting core HR processes while shaping a high-performance culture within a fast-paced NBFC environment.

Key Responsibilities:

1. Business Partnering:

• Collaborate with business/unit heads to align HR initiatives with business priorities.
• Act as a trusted partner on workforce planning, team structuring, and productivity improvement.
• Provide actionable insights on people-related challenges and opportunities.

2. Talent & Performance Management:

• Drive performance management processes, including goal setting, reviews, and calibration.
• Partner with leaders to identify high-potential employees and build succession pipelines.
• Support capability-building initiatives, especially for frontline and mid-level managers.

3. Hiring & Workforce Planning:

• Work with talent acquisition teams to ensure timely and quality hiring for critical roles.
• Support manpower planning and budgeting aligned with business growth plans.
• Improve hiring outcomes for sales, credit, collections, and operations roles typical in NBFCs.

4. Employee Engagement & Culture:

• Implement engagement initiatives to enhance employee experience and retention.
• Act as a point of contact for employee concerns and drive resolution.
• Promote a performance-driven, compliant, and customer-centric culture.

5. Change Management & Organizational Effectiveness:

• Support organizational changes such as expansion, restructuring, or process improvements.
• Drive adoption of HR initiatives and policies across business units.
• Identify productivity gaps and recommend interventions.

6. HR Operations & Compliance:

• Ensure smooth execution of core HR processes (onboarding, exits, policy implementation).
• Maintain compliance with labor laws and regulatory requirements relevant to NBFCs.
• Partner with HR COEs (Compensation, L&D, HR Ops) to deliver integrated solutions.

Key Requirements:

Education:

• MBA / PGDM in HR or related field.

Experience:

• 12+ years of HR experience with at least 8 - 10 years in an HRBP or similar role.
• Experience in NBFC, BFSI, fintech, or high-growth sales-driven organizations preferred.

Skills & Competencies:

• Strong stakeholder management and influencing skills.
• Good understanding of business and financial drivers.
• Hands-on approach with ability to balance strategy and execution.
• Strong problem-solving and data interpretation skills.
• Ability to work in fast-paced, target-driven environments.

Success Metrics:

• Timely closure of key positions and quality of hires
• Improvement in employee retention and engagement
• Effective performance management cycle execution
• Business productivity improvements (especially sales/collections teams)
• Compliance adherence and process efficiency