Data Analytics & Reporting & Data Science

• Data Analytics & Reporting & Data Science
• Company: Peoplefy Infosolutions
• Job Location: Pune, Maharashtra, India
• Employment Type: Full-time
• Experience Required: 6+ years
• Salary: 25L50L a year
• Data Reporting and Analytics Consultant IV Data Science
• Work Model: Hybrid
• Location - Pune
• Experience - 6+ years
• Role Overview

We are looking for an experienced Data Reporting & Analytics / Data Science Consultant with strong expertise in advanced analytics, business intelligence, predictive modeling, and customer/member experience analytics. The ideal candidate will partner with senior stakeholders to translate complex business challenges into actionable analytics strategies and drive measurable business outcomes.

• Key Responsibilities & Experience
• Apply advanced analytics, statistical analysis, predictive modeling, segmentation, forecasting, and performance measurement to solve complex business problems.
• Bring 5+ years of experience in healthcare, member experience, customer experience, service operations, or related analytics domains.
• Partner with senior leaders and cross-functional stakeholders, translating business challenges into actionable analytics strategies and influencing enterprise decision-making.
• Lead strategic analytics portfolios, programs, and large-scale initiatives, including prioritization, stakeholder management, and delivery of measurable outcomes.
• Design and implement KPI frameworks, scorecards, dashboards, and performance measurement strategies supporting operational and strategic decision-making.
• Conduct member experience analytics, including analysis of member effort, repeat callers, repeat complaints, service interactions, contact drivers, and operational performance.
• Apply Voice Analytics / Speech Analytics to call recordings and interaction data to identify friction points, contact drivers, and improvement opportunities.
• Leverage NLP and Text Analytics to analyze call transcripts, complaints, survey comments, and other unstructured data.
• Translate Voice Analytics and NLP insights into actionable recommendations and communicate findings effectively to senior leadership.
• Drive campaign analytics, audience segmentation, targeting, engagement measurement, and performance optimization.
• Develop compelling data stories and executive presentations, synthesizing complex analytical findings into concise and actionable recommendations.
• Demonstrate strong stakeholder management, consultation, relationship-building, and influencing skills within a highly matrixed environment.
• Connect analytical insights to member experience, operational, financial, and organizational outcomes.
• Technical Skills
• SQL: Expert 5+ years
• Python and/or R: Advanced to Expert 5+ years
• Tableau / Power BI / equivalent BI tools: Advanced 5+ years
• Microsoft Excel: Expert 8+ years, including complex modeling, analysis, and reporting
• Predictive Modeling & Statistical Analysis: Advanced to Expert 5+ years
• Natural Language Processing (NLP): Advanced 3+ years
• Voice / Speech Analytics & Text Analytics: Advanced 3+ years
• Data Visualization & Dashboard Development: Expert 5+ years
• Good to Have
• Experience with Root Cause Analysis (RCA), Continuous Improvement, Lean, Six Sigma, or similar problem-solving methodologies.
• Experience in survey research, complaint analytics, social listening, or qualitative research.
• Experience leveraging AI and Machine Learning to automate analysis, generate insights, or improve operational effectiveness.
• Education
• Bachelors degree in Data Science, Statistics, Mathematics, Economics, Business Analytics, Public Health, Computer Science, or a related field. Masters degree preferred. .