Manager - Quality Assurance - Digital Banking

Job Title: QA Manager - Digital Banking

Location: Bangalore

Experience: 12 to 15+ years

Role Summary:

As the QA Manager - Digital Banking, you will own the end-to-end QE Strategy, People Management, Process Governance, and Delivery Assurance for Retail Net & Mobile Banking. This includes leading SDETs & QA Engineers, defining the quality roadmap, enabling digital banking reliability, ensuring zero-defect releases, and driving automation maturity across agile squads.

Leadership & People Management:

• Lead, mentor, coach, and develop a high-performing team of SDETs and QA Engineers.
• Drive performance management, competency upliftment, and structured career growth paths.
• Own resource planning, capacity forecasting, squad alignment, and skill - project mapping.
• Drive onboarding, capability building, and cross-training across Mobile, API, Platform, and Payments domains.
• Foster an engineering-driven culture of quality-first mindset, ownership, and accountability.
• Conduct regular skip-level discussions, talent health checks, and retention programs.
• Enable team readiness in newer areas such as AI-in-QE, cloud-native testing, observability, and zero-touch automation.

Strategic QE Governance:

• Define the Quality Engineering roadmap for Digital Banking aligned with business, architecture, and platform goals.
• Establish strong QE governance frameworks covering process, delivery, risk, and quality KPIs.
• Drive Shift-Left initiatives across unit, component, contract, and integration testing.
• Build & govern QE scorecards, dashboards, quality gates, DRE/Defect metrics, and release health indicators.
• Drive continuous improvement programs focusing on efficiency gains, faster release cycles, test optimization, and cost reduction in QE.
• Standardize test processes across squads: Test Strategy, Regression Models, Automation Coverage, RCA, and Risk-Based Testing.

Technical Oversight:

• Provide domain leadership across UPI, Payments, Deposits, Onboarding, Lending, Cards, and Investment journeys.
• Guide the design and implementation of Automation-First testing strategies across Web, Mobile, API, and Microservices.
• Oversee the development of scalable automation frameworks for UI, API, and system-level testing.
• Govern adoption of TDD/BDD, contract testing, and service virtualization.
• Strengthen observability using GCP Transaction Logs, Interface Logs, Stackdriver, and monitoring tools.
• Ensure shift-left performance testing, fault injection testing, chaos engineering readiness, and resilience validation.
• Govern best practices for secured test data management, compliance, masking, and PII handling.
• Provide guidance on test architecture, quality patterns, and testability improvements in collaboration with Engineering leads.

Cloud, AI & DevSecOps:

• Drive adoption of AI-led test automation, GitHub Copilot, model-driven testing, and generative test design.
• Introduce AI-based defect prediction, risk scoring, and intelligent regression selection models.
• Strengthen CI/CD pipelines with automated quality gates, continuous testing, and artifact validation.
• Collaborate with DevOps & Security teams to enforce DevSecOps practices during build, deploy, and runtime.
• Introduce cloud-native QA practices for GCP: test execution scaling, logs-based alerts, and chaos validation.

Banking Security, Compliance & Reliability:

• Ensure all QE processes comply with RBI, regulatory, audit, and security guidelines.
• Govern testing for authentication, authorization, encryption, fraud controls, and compliance flows.
• Drive production readiness reviews, release risk assessment, and go-live approvals.
• Ensure high reliability of digital journeys with proactive monitoring and issue identification.
• Own post-production validation, error trend analysis, and defect leakage reduction.

Stakeholder & Delivery Management:

• Work closely with QE Head, Product Owners, Engineering Managers, Architects, and Release Managers.
• Lead cross-functional Defect Triage Meetings, war rooms, release sign-offs, and escalation handling.
• Provide executive-level reporting on quality status, roadmap progress, risks, and investments.
• Collaborate with business stakeholders to ensure flawless delivery of high-scale banking journeys.
• Own high-severity incident reviews, RCA governance, and preventive action rollouts.

Tools & Competency Requirements:

• Automation & Frameworks: Python, Selenium, Katalon, EggPlant, Appium, REST Assured, Playwright/Cypress (preferred knowledge).
• Management & Governance Tools: JIRA, Confluence, Zephyr, RQM, ADO, Quality Dashboards, Agile Ceremonies.
• Cloud & API: GCP logs (transaction & interface), Postman, API Gateway, microservices testing.
• Methodologies: SAFe Agile, TDD/BDD, CI/CD, DevSecOps, Observability-driven QE, Chaos Engineering.