Deputy Director - Knowledge Management Portfolio Manager
Investment Banking, Private Equity & VC
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Job Description
The Knowledge Management Portfolio Analyst supports the planning, governance, prioritization and execution of the enterprise Knowledge Management portfolio. This role works closely with Product Owners, Technology teams, Content Management, Insights & Analytics, Change Management, and business stakeholders to ensure KM initiatives are aligned to strategic priorities, effectively managed, and deliver measurable business value.
The position serves as a key member of the Knowledge Management Center of Excellence (KM COE), driving portfolio governance, demand management, roadmap planning, reporting and continuous improvement activities across the KM ecosystem.
Responsibilities
- Bachelors degree (or equivalent experience) advanced degree preferred.
- 5+ years of hands-on experience in Knowledge Management or Service Management tools (e.g., ServiceNow)
- Strong understanding of KM processes, governance, and content lifecycle management
- Experience working with enterprise tools such as ServiceNow or similar platforms (functional level)
- Proven experience in stakeholder management and cross-functional collaboration
- Strong communication, facilitation, and problem-solving skills
- Deep working knowledge of ServiceNow, Knowledge Management, Azure DevOps and structured problem solving
Qualifications
- Strong business analysis and requirements gathering skills
- Bachelors degree in industrial engineering, computer science or similar areas
- 5+ years of hands-on experience in Knowledge Management or governance management tools
- Strong understanding of KM processes, governance, and content lifecycle management
- Experience working with enterprise tools such as ServiceNow or similar platforms (functional level)
- Proven experience in stakeholder management and cross-functional collaboration
- Strong communication, facilitation, and problem-solving skills
- Deep working knowledge of ServiceNow, Knowledge Management, Azure DevOps is preferredExperience with structured problem solving and/or LSS certification (Kaizen, belted award) is a plus
Skills
Business AnalysisKnowledge ManagementReportingPortfolio ManagerIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
PepsiCo is a global leader in the food and beverage industry, offering a diverse portfolio of brands that include Pepsi, Lay's, Gatorade, Quaker, and Tropicana. With operations in more than 200 countries and territories around the world, PepsiCo is committed to creating more smiles with every sip and every bite. PepsiCo careers provide a vibrant, inclusive, and dynamic environment that encourages innovation, sustainability, and community engagement. Employees at PepsiCo have the opportunity to grow professionally and personally, contributing to the company’s mission of delivering top-tier financial performance while creating sustainable growth and shareholder value. PepsiCo careers offer pathways across various disciplines, from marketing and sales to research and development, fostering a culture of collaboration and excellence.
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