Platforms & Solutions Associate Manager

Overview

Experience: 6–7 years of relevant experience, including 3+ years of hands-on SFMC administration.

Job Summary

We are seeking an experienced Salesforce Marketing Cloud Administrator to manage day-to-day platform administration, user access governance, security controls, data hygiene, system monitoring, and operational compliance across PepsiCo’s enterprise SFMC environment.

The individual will be responsible for executing administrative activities across multiple Business Units (BUs), ensuring adherence to enterprise security standards, maintaining platform integrity, and delivering accurate governance and operational reporting. The role requires strong hands-on technical expertise, analytical problem-solving skills, and the ability to collaborate with regional teams, security stakeholders, platform owners, and business users

Required Technical Skills and Competencies

• Hands-on expertise in SFMC Enterprise and Business Unit administration, user roles, permissions, Contact Builder, Data Extensions, Automation Studio, and multi-BU architecture.
• Data and Integration Management: Knowledge of contact deletion, data retention, storage and license optimization, Installed Packages, OAuth, REST/SOAP APIs, and basic-to-intermediate SQL. AMPScript and SSJS familiarity is advantageous.
• Reporting and Documentation: Proficiency in Excel and PowerPoint, governance reporting, SOP maintenance, audit evidence management, remediation tracking, and tools such as ServiceNow.

Responsibilities

Key Roles and Responsibilities

• Manage day-to-day SFMC Enterprise and Business Unit administration, including user provisioning, access permissions, role management, authentication settings, and periodic access reviews in line with least-privilege principles.
• Maintain platform configurations, governance documentation, and operational records while supporting new Business Unit onboarding and enterprise operating model changes.
• Manage SFMC user access and security controls by processing approved access requests, validating role-based permissions, and enforcing least-privilege access.
• Support conducting periodic access reviews, identify security gaps, coordinate remediation, and maintain audit-ready evidence of compliance.
• Monitor contact and storage utilization, execute approved data deletion requests, maintain data hygiene and retention standards and escalate data integrity or compliance risks.
• Maintain Installed Package and API inventories, track and coordinate client secret rotations, validate integrations, troubleshoot authentication issues, and ensure accurate documentation and audit evidence.
• Monitor SFMC automations, scheduled jobs, file transfers, integrations, and platform utilization support deliverability and release assessments, and maintain incident records.
• Collaborate with regional administrators, security, privacy, and integration teams; provide operational guidance, identify automation opportunities, improve administrative processes, and escalate complex risks.

Qualifications

Education and Experience Requirements:

• Bachelor’s degree in IT, Computer Science, Engineering, or a related field, with 5–8 years of relevant experience, including at least 3 years in hands-on SFMC administration. Experience with multi-Business Unit environments, security controls, governance, incident management, and audits is required.
• Preferred Certifications: Salesforce Certified Marketing Cloud Administrator, Marketing Cloud Email Specialist, or relevant Salesforce security and platform certifications.