Techno Functional Consultant - Workday HCM

In the role of HR Service Delivery Representative for the US region, you'll leverage your specialized skills to evaluate and address non-standard HR operational issues. You'll be a key resource for administering HR programs and ensuring efficient HR service delivery.

Responsibilities:

• Process and troubleshoot complex payroll, benefits, and HR transactions.
• Escalate and resolve non-standard employee inquiries.
• Maintain and audit detailed employee records in HR systems.
• Ensure adherence to service standards and implement enhancements.
• Act as a liaison with HR program managers to support program delivery.
• Contribute to policy development and procedural documentation.
• Analyze HR data to support decision making.
• Participate in HR service improvement projects.
• Provide support to other team members as & when required
• Prepare advanced HR metrics and performance reports.

Skills:

• Thorough Attention to Detail: Ensuring precision in complex transactions.
• Enhanced Communication Skills: Effectively liaising with various stakeholders.
• Specialized HR Knowledge: In-depth understanding of specific HR areas.
• Problem-Solving: Addressing non-standard issues and finding solutions.
• Data Analysis: Proficient in interpreting HR data and metrics.
• Process Improvement: Identifying and implementing enhancements.
• Technical Proficiency: Advanced use of HRIS and analytical tools.
• Mentorship: Supporting and guiding junior associates

alpa.jain@persolapac.com

www.persolindia.com

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