Customer Support Executive

Role Overview

The Customer Support Executive is responsible for providing exceptional service to customers, ensuring accuracy in all interactions and compliance with regulatory standards. This role requires handling inbound customer queries, managing the collections process, and offering support related to banking procedures.

Duties and Responsibilities

• Answer incoming calls from customers efficiently and professionally.
• Address customer queries related to banking processes and services.
• Manage the collections process by liaising with customers to resolve outstanding issues.
• Ensure compliance with all relevant regulations during customer interactions.
• Document customer interactions accurately in the system for future reference.
• Provide timely updates and follow-ups to customers on their inquiries or issues.
• Collaborate with other departments as necessary to facilitate effective resolution of customer concerns.
• Maintain a strong understanding of products and services offered to provide accurate information.

Required Qualifications

• Bachelors degree or equivalent qualification is preferred.
• Previous experience in an international call center or inbound call center environment is advantageous but not mandatory.
• Familiarity with the collections process and banking services will be considered an asset.

Desired Attributes

• Strong verbal communication skills with a professional demeanor.
• Excellent problem-solving abilities and attention to detail.
• Commitment to maintaining confidentiality and integrity during customer interactions.
• Ability to work effectively within established guidelines and protocols.

Applications will be assessed against the stated requirements outlined in this job description.