IT Infrastructure Lead/Manager

– IT Infrastructure Manager / Lead

Position: IT Infrastructure Lead/Manager

Location: Andheri East Mumbai

Department: Information Technology

Reporting To: Head of IT / CTO / CIO

Experience: 5–8 Years

Employment Type: Full-Time

Role Overview

We are looking for a highly motivated and technically proficient IT Infrastructure Manager / Lead to manage and support the organizations IT infrastructure, network systems, cloud environment, cybersecurity, and end-user support operations. The role will be responsible for ensuring the smooth functioning, security, and scalability of IT systems while supporting business objectives and operational efficiency.

The ideal candidate should possess hands-on experience in infrastructure management, network administration, cloud technologies, and IT security, along with the ability to coordinate with internal stakeholders and external vendors.

Key Responsibilities

IT Infrastructure Management

• Manage and maintain servers, storage systems, virtualization platforms, and enterprise IT infrastructure.
• Ensure maximum uptime, availability, and performance of IT systems.
• Monitor infrastructure health and proactively resolve issues.
• Plan and execute infrastructure upgrades, migrations, and technology enhancements.

Network Administration

• Manage LAN, WAN, Wi-Fi, VPN, internet connectivity, and network security solutions.
• Configure and maintain firewalls, switches, routers, and other network devices.
• Monitor network performance and ensure optimal utilization.

Cloud & Security Management

• Administer cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
• Implement and manage cybersecurity measures including endpoint protection, access controls, patch management, and vulnerability assessments.
• Ensure compliance with organizational IT security policies and standards.
• Support IT audits and security reviews.

IT Operations & User Support

• Oversee IT support activities and ensure timely resolution of incidents and service requests.
• Manage user onboarding, offboarding, and access management processes.
• Maintain IT asset inventory, software licenses, and hardware lifecycle management.
• Ensure smooth functioning of collaboration and productivity tools.

Vendor & AMC Management

• Coordinate with vendors and service providers for procurement, support, and maintenance activities.
• Manage Annual Maintenance Contracts (AMC) and support agreements.
• Monitor vendor performance and service delivery.

Backup & Disaster Recovery

• Ensure regular backups of critical systems and data.
• Support disaster recovery planning and testing activities.
• Maintain business continuity procedures related to IT infrastructure.

Documentation & Compliance

• Maintain infrastructure documentation, asset records, network diagrams, and operational procedures.
• Ensure adherence to IT policies, processes, and regulatory requirements.

Qualifications

• Bachelors Degree in Computer Science, Information Technology, Engineering, or related discipline.
• Relevant certifications such as CCNA, MCSE, Microsoft Azure Administrator, AWS Certified Solutions Architect, ITIL Foundation, or equivalent will be an added advantage.

Experience Requirements

• 5–8 years of hands-on experience in IT Infrastructure and Network Management.
• Experience managing Windows and Linux environments.
• Exposure to cloud platforms (AWS, Azure, or GCP).
• Experience in managing firewalls, VPNs, Active Directory, Microsoft 365, and virtualization technologies.
• Strong understanding of IT security and endpoint management.
• Experience supporting multi-location environments is preferred.

Technical Skills

• Windows Server & Linux Administration
• Active Directory & Microsoft 365
• Network Administration (LAN/WAN/Wi-Fi/VPN)
• Firewall & Security Management
• Cloud Technologies (AWS/Azure/GCP)
• Virtualization (VMware/Hyper-V)
• Backup & Recovery Solutions
• Endpoint Security Solutions
• IT Asset & License Management
• Monitoring and Troubleshooting Tools

Behavioural Competencies

• Strong problem-solving and analytical skills
• Excellent communication and stakeholder management abilities
• Ability to work independently and manage multiple priorities
• Strong ownership and accountability
• Team collaboration and coordination skills
• Customer-focused approach with service orientation