Marketing & Customer Relations Executive

• Job Title : Marketing & Customer Relations Executive
• Company: Pet India Industries
• Location: Chennai
• Experience: Freshers / 1–2 years
• Employment Type: Full-time
• About :
• Pet India Industries is looking for a confident, well-spoken and people-oriented Marketing & Customer Relations Executive to join our team.

The role involves communicating with prospective and existing customers, handling enquiries, following up with leads, understanding customer requirements and developing long-term business relationships.

Prior experience in the PET or packaging industry is not required. We will provide the necessary product and industry training.

Key Responsibilities

• Handle customer enquiries and communicate with prospective and existing customers through calls, WhatsApp, email and online platforms.
• Understand customer requirements and coordinate with the internal team to take enquiries forward.
• Build and maintain good relationships with customers and follow up regularly on ongoing enquiries.
• Identify and connect with potential customers through various marketing and online channels.
• Maintain proper records of customer enquiries, conversations and follow-ups.
• Coordinate with customers regarding quotations, samples, product requirements and other enquiries.
• Support customer meetings and other marketing activities when required.

What are we looking for:

• Excellent communication skills with the confidence to speak comfortably with new and existing customers.
• Ability to communicate clearly and professionally over phone, WhatsApp and email.
• Fluent in both English and Tamil.
• Knowledge of additional regional languages such as Hindi, Telugu, Kannada, Malayalam, etc. will be an added advantage.
• Good listening skills and the ability to understand customer requirements.
• Friendly, confident and positive attitude.
• Good follow-up skills and willingness to build long-term customer relationships.
• Basic computer knowledge and familiarity with email, WhatsApp and online platforms.
• Willingness to learn and develop knowledge about our products and industry.

• Experience:
• MBA/ Marketing Freshers are welcome to apply.
• Candidates with 1–2 years of experience in marketing, customer relations, customer support, inside sales or a similar role may also apply.
• If you are confident, communicate well and enjoy interacting with people, we would love to hear from you.